We offer a training and development service which enables your employees to gain the knowledge and skills necessary to deliver a high quality service. With most training providers
DurationManagement development for business leaders, line managers and HR professionals
We offer a training and development service which enables your employees to gain the knowledge and skills necessary to deliver a high quality service.
With most training providers, you simply get what they always provide but we don't believe that a 'one size fits all' approach is what our clients want.
We therefore spend time talking with our clients about their needs to ensure that the training that we deliver is focussed on the needs of their business.
Whether your want to train your managers on sickness absence, or your staff on customer care, you can be sure that our focus on your requirements will lead to delivery that hits the mark.
We deliver training courses on a range of management and operational level topics and also work with clients to develop specifically tailored programmes.
Working with Kraft HR Consulting of Nottingham
Our clients requirements and service expectations are both diverse and demanding, but that's why we choose to work as consultants!
Our clients requirements and service expectations are both diverse and demanding, but that's why we choose to work as consultants!
There are a huge number of companies out there that provide on-line people management resources. Some of these companies also provide a telephone helpline and employment litigation insurance but rarely leave the comfort of their 'arms-length' world. The annual subscription cost of such resources varies but all have one thing in common; they're not designed around the specific needs of your business.
Kraft HR Consulting doesn't operate like that. Whether you're a business with no HR function or a larger organisation that wants defined employee relations expertise or training solutions, we will listen and assess the workforce challenges you face, jointly design appropriate interventions and work to deliver solutions in partnership with you.
The degree of our involvement in projects is determined by our clients, and our approach is carefully crafted to integrate effectively with your business' culture, values and employee relations climate.
As well as looking after our current clients, we're always keen to work with new clients and the way we work with you will be determined by you. However, join our client list and enjoy.
A service that is 'pay as you go' with no subscription costs. You can enjoy free membership and if you don't commission work from us, it won't cost you a penny.
A service that's free of any contract or fixed period agreements. The majority of our business is from existing clients. We generate our business through consistently high levels of client satisfaction and value added services to the members of our client list.
A service which is not connected with any legal protection insurance policy. This avoids a common conflict you may experience from some consultancies whose main interest is to avoid the possibility of legal claims. Whilst this is important, our clients value a balanced approach to risk management which also protects the operation of your business in context with the possibility of legal claims.
A service that's designed around your business with the professional expertise and resources to address your people management challenges.
Free telephone advice for when you just want a second opinion.
Gain essential skills in managing challenging calls with our 6-hour workshop. Build confidence to handle difficult phone conversations effectively. Identify triggers, defuse anger, and respond to diverse caller behaviors.
This course covers the basic knowledge required to deliver reliable customer service through an understanding of customer expectations and needs. It also provides you with the knowledge to deal effectively with customer queries, problems and complaints.
Customer Care course provides opportunity to review personal customer care practice. You will be able to identify customer needs and wants and explore acceptable standards of customer care
As a Customer Service practitioner, you will provide customer service products and services for businesses and other organisations including face-to-face, telephone, digital and written contact and communications.
This course is designed for those who are currently working or would like to work within the health and social care sector in a wide range of job roles. It will provide you with the knowledge to answer a series of questions leading to a Level 2 Accredited Qualification.
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