Incident Investigation And Root Cause Analysis

Attending the course will enable learners to:

• Independently investigate incidents

• Gather evidence including conducting witness interviews

• Identify immediate and root causes and produce an action plan to prevent a recurrence of an incident

• Contribute to team investigations for large scale incidents

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Employers will gain a number of benefits from giving their staff the opportunity to take this qualification, including:

• A decreased number of repeat incidents – learn lessons so it doesn’t happen again

• Improved safety culture by encouraging a proactive approach to incident investigation

• In-company expertise

• An approach to incident investigations that reflect best practice

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This course covers the following topics:

• Moral, legal and financial arguments for investigations

• Human and organizational factors that can contribute to an incident

• The process for investigating incidents

• Positive interview strategies and the barriers to successful interviews

• Root cause analysis methods such as 5 WHY-s, Cause Tree Analysis, Fishbone Diagram, SCAT

• Determining an action plan to eliminate causes and prevent a recurrence of an accident