This practical and enjoyable program will equip staff with the knowledge, awareness and practical skills needed to communicate professionally and enthusiastically towards customers.
DurationThis practical and enjoyable program will equip staff with the knowledge, awareness and practical skills needed to communicate professionally and enthusiastically towards customers.
Course content includes:
Projecting a Positive Attitude.
Defining Customer Service Excellence.
Creating a Professional Image and Building Rapport.
The Customer's Basic Needs.
Behaviour that Impress/Frustrate the Customer.
Professional Greetings.
Your Dynamic Voice.
The' Vocal Smile'.
Positive Language.
Listening Skills.
Dealing with Difficult Customers.
Understanding Personality Profiles.
Thinking on your Feet.
Assertiveness vs Aggression.
Body language and Eye Contact.
The Voice Clinic is a market leader in effective communication skills training and programmes to improve pronunciation, public speaking and business presentation. Become the Best Dynamic Confident Speaker by getting professional voice and speech.
English language training, individual executive coaching and more. We have branches operating in Johannesburg, Pretoria, Cape Town, Durban & also provide Zoom, Skype & eLearning (Online) Training courses.
This programme aims to upskill employees who are currently employed in a reception and cash handling role.
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Learn to see yourself and your organisation as others see you. Build excellent rapport and utilize easy ways to ensure crystal-clear, positive communications
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