This practical and enjoyable program will equip staff with the knowledge, awareness and practical skills needed to communicate professionally and enthusiastically towards customers.
DurationThis practical and enjoyable program will equip staff with the knowledge, awareness and practical skills needed to communicate professionally and enthusiastically towards customers.
Course content includes:
Projecting a Positive Attitude.
Defining Customer Service Excellence.
Creating a Professional Image and Building Rapport.
The Customer's Basic Needs.
Behaviour that Impress/Frustrate the Customer.
Professional Greetings.
Your Dynamic Voice.
The' Vocal Smile'.
Positive Language.
Listening Skills.
Dealing with Difficult Customers.
Understanding Personality Profiles.
Thinking on your Feet.
Assertiveness vs Aggression.
Body language and Eye Contact.
The Voice Clinic is a market leader in effective communication skills training and programmes to improve pronunciation, public speaking and business presentation. Become the Best Dynamic Confident Speaker by getting professional voice and speech.
English language training, individual executive coaching and more. We have branches operating in Johannesburg, Pretoria, Cape Town, Durban & also provide Zoom, Skype & eLearning (Online) Training courses.
Call Center training is offered by The Ubuhle.It’s been a remarkable journey, and together with our clients we have implemented Skills Development that has enriched the lives of thousands of South Africans from all walks of live
At Your Service course is offered by Francois Ferreira Academy for all skill level. Our learners achieve excellence through constant practice, improved knowledge, and continual sharpening of their skills.
The short course in Customer Service Excellence is designed for individuals working directly with customers and their supervisors in service organisations. Its primary objective is to offer practical skill training to enhance front-line service delivery and elevate customer satisfaction.
Impressive Customer Service course is offered by Brilliant Training And HR Solutions. Our training division helps both public and private clients improve their organisations, processes, and performance.
Don’t miss the call of success! Enrol in one of our fantastic Receptionist Courses and upgrade your skills. You’re just one ring away from the greatness that awaits.
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