Individual Customer Service Program (12 Sessions)

by The Voice Clinic

This practical and enjoyable program will equip staff with the knowledge, awareness and practical skills needed to communicate professionally and enthusiastically towards customers.

R29347

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img Duration

8 Hours

Course Details

This practical and enjoyable program will equip staff with the knowledge, awareness and practical skills needed to communicate professionally and enthusiastically towards customers.

 

Course content includes:

  • Projecting a Positive Attitude.

  • Defining Customer Service Excellence.

  • Creating a Professional Image and Building Rapport.

  • The Customer's Basic Needs.

  • Behaviour that Impress/Frustrate the Customer.

  • Professional Greetings.

  • Your Dynamic Voice.

  • The' Vocal Smile'.

  • Positive Language.

  • Listening Skills.

  • Dealing with Difficult Customers.

  • Understanding Personality Profiles.

  • Thinking on your Feet.

  • Assertiveness vs Aggression.

  • Body language and Eye Contact.

  • Tamboerskloof Branch

    3rd Floor, Earlgo Building Park Road, Tamboerskloof, Cape Town
  • Umhlanga Branch

    Suite 9, Crystal Rock 16 Solstice Road, Umhlanga Ridge, Umhlanga, Durban
  • Hatfield Branch

    1053 Pretorius Street, Hatfield, Pretoria
  • Randburg Branch

    125 Oxford Road, Saxonwold , Randburg, Johannesburg

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