This practical and enjoyable program will equip staff with the knowledge, awareness and practical skills needed to communicate professionally and enthusiastically towards customers.
DurationThis practical and enjoyable program will equip staff with the knowledge, awareness and practical skills needed to communicate professionally and enthusiastically towards customers.
Course content includes:
Projecting a Positive Attitude.
Defining Customer Service Excellence.
Creating a Professional Image and Building Rapport.
The Customer's Basic Needs.
Behaviour that Impress/Frustrate the Customer.
Professional Greetings.
Your Dynamic Voice.
The' Vocal Smile'.
Positive Language.
Listening Skills.
Dealing with Difficult Customers.
Understanding Personality Profiles.
Thinking on your Feet.
Assertiveness vs Aggression.
Body language and Eye Contact.
The Voice Clinic is a market leader in effective communication skills training and programmes to improve pronunciation, public speaking and business presentation. Become the Best Dynamic Confident Speaker by getting professional voice and speech.
English language training, individual executive coaching and more. We have branches operating in Johannesburg, Pretoria, Cape Town, Durban & also provide Zoom, Skype & eLearning (Online) Training courses.
This workshop will benefit anyone keen on projecting a professional image at the workplace. Interactive methodologies such as role-plays and case studies will be employed to provide participants with opportunities for skills practice.
The famous Helen O’Grady programme is used for corporate training. The Academy offers half day, full day or weekly training sessions to fit into your training needs.
Call Centre course is offered by Rich Skills Training Center. Rich Skills Training Centre concentrates on providing high quality Education, Training and Skills Development at lower Prices to ensure affordability by the youth and young adults of all races, gender and backgrounds.
Added Advantage Academy recognises the importance of learning and learning skills that will improve your relationships in the modern world. People often find it challenging connecting with others. At Added Advantage Academy we provide the skills to improve communication and manage your time.
Training employees to adopt a service excellence approach is to equip them to deal with day-to-day challenges and stay on the fore-front in an ever-increasing competitive environment.
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