This practical and enjoyable program will equip staff with the knowledge, awareness and practical skills needed to communicate professionally and enthusiastically towards customers.
DurationThis practical and enjoyable program will equip staff with the knowledge, awareness and practical skills needed to communicate professionally and enthusiastically towards customers.
Course content includes:
Projecting a Positive Attitude.
Defining Customer Service Excellence.
Creating a Professional Image and Building Rapport.
The Customer's Basic Needs.
Behaviour that Impress/Frustrate the Customer.
Professional Greetings.
Your Dynamic Voice.
The' Vocal Smile'.
Positive Language.
Listening Skills.
Dealing with Difficult Customers.
Understanding Personality Profiles.
Thinking on your Feet.
Assertiveness vs Aggression.
Body language and Eye Contact.
The Voice Clinic is a market leader in effective communication skills training and programmes to improve pronunciation, public speaking and business presentation. Become the Best Dynamic Confident Speaker by getting professional voice and speech.
English language training, individual executive coaching and more. We have branches operating in Johannesburg, Pretoria, Cape Town, Durban & also provide Zoom, Skype & eLearning (Online) Training courses.
Front Office Skills course is offered by Hope 4 Future and it includes certificate of attendance.
Telephone Etiquette Skills training is offered by Opelong.Opelong has taken up the challenge to be a complete training provider and your one stop ICT solutions provider to its clients. We offer Training services, SDF Consulting, IT services, consulting in SETAs accreditation and Project management.
Impressive Customer Service course is offered by Brilliant Training And HR Solutions. Our training division helps both public and private clients improve their organisations, processes, and performance.
Telephone Skills course is offered by Academic College. The Academic College was established to address the dire training need within the Hospitality Industry; to provide a competent and skilled workforce.
Understand the meaning of Customer Service, identifying your customers and realising it's all about Attitude.
About Coursetakers.com
Coursetakers.com is more than a decade old course aggregator and Online course platform that helps students find courses and compare course prices from Training providers in South Africa, by just submitting their inquiry through the website. Coursetakers also helps Institutes, Universities and Online Instructors market their courses, gain leads and get more students to enroll into their courses.
© 2024 coursetakers.com All Rights Reserved. Terms and Conditions of use | Privacy Policy
Online
USA
UK
India
UAE
South Africa
Canada
New Zealand
Australia
Malaysia
Singapore
Saudi Arabia
Egypt
Jordan