An essential skill for managers to achieve win-win outcomes! Understanding what assertive behaviour looks like, describing positive and negative influencing styles and using non-verbal communication tools for influencing.
DurationInfluencing and Assertiveness
Course description
An essential skill for managers to achieve win-win outcomes! Understanding what assertive behaviour looks like, describing positive and negative influencing styles and using non-verbal communication tools for influencing.
Course agenda
Definition and importance of influence and assertiveness in personal and professional settings.
Differentiating between assertiveness and aggressiveness and their impact on interactions.
Identifying personal communication strengths and weaknesses.
Understanding the principles of persuasive communication.
Identifying different influencing styles and when to use them.
Negotiation techniques for win-win outcomes.
Addressing objections and resistance effectively.
Applying assertiveness in challenging scenarios, such as giving feedback, handling criticism, and making requests.
Learner Objectives
By the end of the session, participants will be able to:
Recognise their own communication preferences and style
Develop assertive techniques for dealing with a variety of day to day and challenging scenarios
Have an actionable plan for influencing and persuading key stakeholders
About us
HR Consultancy at its best
People are at the heart of every organisation – that’s as true in our business as it is in yours. Which is why HR Consulting requires such focus.
We understand that every business, like every person, is different. As an expert HR Consultancy we take the time to listen, learn and understand the way you work, getting to know the unique opportunities and the challenges you and your teams face.
We then work in close partnership with you to deliver bespoke HR services that help your people, and your business, to thrive and grow.
Our team offers a full range of HR services, including regular day-to-day support, strategic consultancy, one-off project work, and a rapid response service for those challenging times when urgent support is required.
Our people are CIPD qualified specialists who work with companies like yours across London and The South East. Since 2004, they have been the key to the success of our business – and we’d love them to be instrumental in yours.
This course will demonstrate that Assertiveness is a "Tool" we can all learn to use and it will show how being assertive, can help you be more effective in your job.
Assertiveness is a life skill that can develop relationships, further our careers, reduce stress levels, and achieve more acceptable and mutually beneficial outcomes.
This Assertive Communication Skills training course will use video demonstrations, role-playing activities, journaling, and practical workshops to help you become self-aware of behaviour patterns and increase your ability to get work done.
The Trust provides specialist cancer services to around 1.9 million people in Kent, Medway and East Sussex, via the Kent Oncology Centre at Maidstone Hospital, and at Kent and Canterbury Hospital in Canterbury. The Trust also provides outpatient clinics across a wide range of locations in Kent and ...
This Level 1 Assertiveness Training course is for people who want to build confident and robust working relationships with colleagues and customers.
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