An essential skill for managers to achieve win-win outcomes! Understanding what assertive behaviour looks like, describing positive and negative influencing styles and using non-verbal communication tools for influencing.
DurationInfluencing and Assertiveness
Course description
An essential skill for managers to achieve win-win outcomes! Understanding what assertive behaviour looks like, describing positive and negative influencing styles and using non-verbal communication tools for influencing.
Course agenda
Definition and importance of influence and assertiveness in personal and professional settings.
Differentiating between assertiveness and aggressiveness and their impact on interactions.
Identifying personal communication strengths and weaknesses.
Understanding the principles of persuasive communication.
Identifying different influencing styles and when to use them.
Negotiation techniques for win-win outcomes.
Addressing objections and resistance effectively.
Applying assertiveness in challenging scenarios, such as giving feedback, handling criticism, and making requests.
Learner Objectives
By the end of the session, participants will be able to:
Recognise their own communication preferences and style
Develop assertive techniques for dealing with a variety of day to day and challenging scenarios
Have an actionable plan for influencing and persuading key stakeholders
About us
HR Consultancy at its best
People are at the heart of every organisation – that’s as true in our business as it is in yours. Which is why HR Consulting requires such focus.
We understand that every business, like every person, is different. As an expert HR Consultancy we take the time to listen, learn and understand the way you work, getting to know the unique opportunities and the challenges you and your teams face.
We then work in close partnership with you to deliver bespoke HR services that help your people, and your business, to thrive and grow.
Our team offers a full range of HR services, including regular day-to-day support, strategic consultancy, one-off project work, and a rapid response service for those challenging times when urgent support is required.
Our people are CIPD qualified specialists who work with companies like yours across London and The South East. Since 2004, they have been the key to the success of our business – and we’d love them to be instrumental in yours.
You will learn about four classic behaviour types that we come across every day, and what they look like. Knowing about these is enormously empowering because it helps to give you a sense of assertiveness being a choice, rather than a gift that you have if you are lucky. How to stop embarrassment ...
Those people who need to: Be more in control of their feelings Remain composed in difficult situations – handling them with respect for self and others Communicate their wants and needs without being hesitant or manipulative Increase their presence Get ideas across convincingly Express themselves...
Your Clients Learning will usually be reinforced by success with one person.
Anyone who would like to take more control to improve their impact, effectiveness and credibility. Those who want to project a positive, self-assured image that builds rapport and gains professional co-operation
A series of activities relating to what assertiveness means and, perhaps more importantly, what it means to the participants.
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