Influencing and Assertiveness

Influencing and Assertiveness

Course description

An essential skill for managers to achieve win-win outcomes! Understanding what assertive behaviour looks like, describing positive and negative influencing styles and using non-verbal communication tools for influencing. 

Course agenda

• Definition and importance of influence and assertiveness in personal and professional settings. 

• Differentiating between assertiveness and aggressiveness and their impact on interactions. 

• Identifying personal communication strengths and weaknesses. 

• Understanding the principles of persuasive communication.

• Identifying different influencing styles and when to use them. 

• Negotiation techniques for win-win outcomes. 

• Addressing objections and resistance effectively. 

• Applying assertiveness in challenging scenarios, such as giving feedback, handling criticism, and making requests. 

Learner Objectives

By the end of the session, participants will be able to: 

• Recognise their own communication preferences and style

• Develop assertive techniques for dealing with a variety of day to day and challenging scenarios

• Have an actionable plan for influencing and persuading key stakeholders