An essential skill for managers to achieve win-win outcomes! Understanding what assertive behaviour looks like, describing positive and negative influencing styles and using non-verbal communication tools for influencing.
DurationInfluencing and Assertiveness
Course description
An essential skill for managers to achieve win-win outcomes! Understanding what assertive behaviour looks like, describing positive and negative influencing styles and using non-verbal communication tools for influencing.
Course agenda
Definition and importance of influence and assertiveness in personal and professional settings.
Differentiating between assertiveness and aggressiveness and their impact on interactions.
Identifying personal communication strengths and weaknesses.
Understanding the principles of persuasive communication.
Identifying different influencing styles and when to use them.
Negotiation techniques for win-win outcomes.
Addressing objections and resistance effectively.
Applying assertiveness in challenging scenarios, such as giving feedback, handling criticism, and making requests.
Learner Objectives
By the end of the session, participants will be able to:
Recognise their own communication preferences and style
Develop assertive techniques for dealing with a variety of day to day and challenging scenarios
Have an actionable plan for influencing and persuading key stakeholders
About us
HR Consultancy at its best
People are at the heart of every organisation – that’s as true in our business as it is in yours. Which is why HR Consulting requires such focus.
We understand that every business, like every person, is different. As an expert HR Consultancy we take the time to listen, learn and understand the way you work, getting to know the unique opportunities and the challenges you and your teams face.
We then work in close partnership with you to deliver bespoke HR services that help your people, and your business, to thrive and grow.
Our team offers a full range of HR services, including regular day-to-day support, strategic consultancy, one-off project work, and a rapid response service for those challenging times when urgent support is required.
Our people are CIPD qualified specialists who work with companies like yours across London and The South East. Since 2004, they have been the key to the success of our business – and we’d love them to be instrumental in yours.
NC Training Services was established in 2002 by experienced trainer and end user, Nicola Coles. After a further 11 years of successful delivery of training courses to a plethora of clients the company’s growth was culminated in obtaining ‘Ltd’ status in 2013.
We deliver on promises, on time, within budget, every time
This one-day Assertiveness course will help you to analyse your current behaviour patterns and situations where you are experiencing difficulty.
Although behaving assertively may not ensure that you get the results you want – the politest requests may be declined by some people – it is a fact that when you communicate your needs honestly, openly and directly you will give both yourself and the other party the opportunity to achieve the ...
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