Influencing And Avoiding Conflict Training

Audience

• Staff who need to be fully aware of the issues surrounding Influencing and Avoiding Conflict with : 

  • Their colleagues

  • Their bosses

  • Their internal and external customers and stakeholders

Course Objectives

By the end of the course, delegates will be able to:

• Appreciate the need to manage their own behaviour before they can influence others’ behaviour

• Understand the strengths and weaknesses of the various communications media available

• Manage their internal and external customers and stakeholders

Format

The course will be a highly-interactive combination of:

• Facilitated Discussions

• Slide Presentations

• Exercises and 

• Case Studies

 Course Outline

Module 1: Understanding Ourselves and Others

• What makes us behave the way we do?

• How can we understand which parts of this behaviour is acceptable – is required by our role in the business – and which parts are not acceptable?

Module 2: Communication

• How do we communicate with others?

• What are the advantages / disadvantages of the various communications media?

• What do we mean by Effective Communication and how do we achieve it?

• Our respective thinking and learning styles and how they can be applied to our day-to-day work

• Feedback: how do others see and relate to us?