An Information Communications Technician (ICT) provides essential support to customers by troubleshooting and resolving routine and non-routine problems related to computer systems. They monitor and maintain systems and platforms to ensure optimal productivity and user experience.
DurationAn Information Communications Technician (ICT) provides essential support to customers by troubleshooting and resolving routine and non-routine problems related to computer systems. They monitor and maintain systems and platforms to ensure optimal productivity and user experience.
The role of an ICT can involve tasks such as installing and configuring computer systems, diagnosing hardware and software issues, and resolving technical problems remotely or in person. Common issues they address include slow performance, connectivity problems, and data accessibility issues.
ICT professionals possess specialised skills in areas like networking, server management, IT essentials, secure communications, programming, and databases. They engage with a diverse range of internal and external users through digital channels, either remotely or face-to-face.
In this occupation, individuals are responsible for prioritising system support tasks, monitoring system performance, and adhering to their organisation's policies and Service Level Agreements.
While they may work independently or as part of a team, they will escalate complex problems to external specialists if necessary.
Learning Curve Group is an international training and education specialist. The majority of our business utilises UK-government funding which is set aside for education and gets it to the people who need and want it most, working with employers, individuals, and education providers to help them achieve success.
Since 2004, LCG has grown both organically and through acquisition to become one of the largest and most diverse providers in the country.
We have strong values which are all centred around our learners – and that’s how it should be, as we impact over 200,000 each year.
The business has grown by understanding the fast-changing education landscape and by listening to those who matter in their work: employers, employees, school-leavers, the unemployed, and people seeking their next career step.
Our ‘Purple People’, the dedicated and passionate people of LCG, help us to deliver success no matter what, to achieve our vision of ‘transforming lives through learning.
This comprehensive IT bundle will give you an opportunity to enter the IT industry fast and promising.
The IT Work Placement Programme helps candidates develop their skills & experience, this is a great way to kick start your IT career.
The purpose of this qualification is to allow students to demonstrate understanding of and competency in, digital literacy skills. It will help students progress to a work role where digital literacy skills are required.
This entry level course is ideal for anyone who has little to no experience using a PC. We will introduce you to the basics of IT, such as logging on to a PC, accessing the Internet and sending emails.
This qualification is for learners who want to develop and extend their digital skills to prepare for employment for different roles in the digital and creative industries, such as software and programming, network support and digital design.
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