Information Communications Technician Apprenticeship

An Information Communications Technician (ICT) provides essential support to customers by troubleshooting and resolving routine and non-routine problems related to computer systems. They monitor and maintain systems and platforms to ensure optimal productivity and user experience.

The role of an ICT can involve tasks such as installing and configuring computer systems, diagnosing hardware and software issues, and resolving technical problems remotely or in person. Common issues they address include slow performance, connectivity problems, and data accessibility issues.

ICT professionals possess specialised skills in areas like networking, server management, IT essentials, secure communications, programming, and databases. They engage with a diverse range of internal and external users through digital channels, either remotely or face-to-face.

In this occupation, individuals are responsible for prioritising system support tasks, monitoring system performance, and adhering to their organisation's policies and Service Level Agreements.

While they may work independently or as part of a team, they will escalate complex problems to external specialists if necessary.