Information Technology Infrastructure Library (ITIL)

The Information Technology Infrastructure Library (ITIL) is a framework of best practice approaches intended to facilitate the delivery of high quality information technology (IT) services.

ITIL outlines an extensive set of management procedures that are intended to support businesses in achieving both high financial quality and value in IT operations. These procedures are supplier-independent and have been developed to provide guidance across the breadth of IT infrastructure, development, and operations.

This workshop will introduce you to ITIL (Information Technology Infrastructure Library), the most widely accepted approach to IT service management in the world.  ITIL provides a comprehensive and consistent set of best practices for IT service management.

Participants will understand how an integrated framework, based on ITIL best practice guidelines enables an organization to support and deliver quality IT services. This workshop will help participants prepare for the ITIL v3 Foundation certification exam from APMG.