Develop insights and methods to enhance customer experience.
Duration?Course Objectives:
Develop insights and methods to enhance customer experience.
?
?Topics:
Module 1: Components of customer journey map
?Module 2: Methods to develop a customer journey map for the organisation
??Module 3: Features and benefits of products and/or services that enhance customer experience
???Module 4: Organisation’s target customers
?Module 5: ?Complementary products and/or services that enhance customer
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2-day in-class course with e-Learning component.
?This course can be also be offered as an in-company training course. In-house corporate training is more cost-effective and our training courses can be tailored and adapted to your corporate needs.
Since we entered Singapore in 2015, The Leadership Institute (SG) has been providing learners with a rich and diverse learning environment. Knowledge, creativity and hands-on experience have always been at our core, and we’re proud of learners who have grown, learn and create with us each passing day.
Our Customer Service Excellence Program helps achieve exceptional customer satisfaction, repeat business, referral business, brand reputation and long-term relationships.
The Professional Telephone Skills workshop is specially designed and customized to enable participants to: Efficiently obtain information, deliver messages and gain commitment to further organisational objectives in a professional manner.
A winning formula in a customer-centric business approach entails an essential combination of disciplines. The SMU Executive Certificate in Customer Strategy aims to proactively enhance the strategic mindset of participants to be future-ready in managing new and evolving customer profiles.
Customer complaints are common and widespread in recent years, whether these complaints happen in public or private organizations. In UK alone, research done in 2015 found that complaints received on social media platforms have increased eight-fold compared against 2014.
Some of you might think that it isn’t important to hone customer service skills. But, the truth is, you will likely experience many professional situations throughout your career that require the best customer service skills.
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