Develop insights and methods to enhance customer experience.
DurationCourse Objectives:
Develop insights and methods to enhance customer experience.
Topics:
Module 1: Components of customer journey map
Module 2: Methods to develop a customer journey map for the organisation
Module 3: Features and benefits of products and/or services that enhance customer experience
Module 4: Organisation’s target customers
Module 5: Complementary products and/or services that enhance customer
2-day in-class course with e-Learning component.
This course can be also be offered as an in-company training course. In-house corporate training is more cost-effective and our training courses can be tailored and adapted to your corporate needs.
Since we entered Singapore in 2015, The Leadership Institute (SG) has been providing learners with a rich and diverse learning environment. Knowledge, creativity and hands-on experience have always been at our core, and we’re proud of learners who have grown, learn and create with us each passing day.
Customer feedback is a great way for companies to improve their products and services. However, dealing with feedback, and in particular, complaints can be a very challenging part of anyone’s job. Great communication contributes to happy customers.
Service Excellence course is offered by SSDN Innovations.
Retaining existing customers and acquiring new customers are vital for all businesses. Good customer service retains existing customers and creates customer satisfaction. This would lead to increased sales and referrals.
This 2-day breakthrough session is designed to give participants a powerful new focus and equip them with a range of skills to create impact on customer’s satisfaction and gain customer loyalty.
Understand the knowledge and application skills in Service Excellence, with the mind set to go the extra mile in providing excellent service.
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