Innovate the Customer Experience (Level 4)

by The Leadership Institute Claim Listing

Develop insights and methods to enhance customer experience.

S$2000

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img Duration

2 Days

Course Details

?Course Objectives:

Develop insights and methods to enhance customer experience.

?

?Topics:

Module 1: Components of customer journey map

?Module 2: Methods to develop a customer journey map for the organisation

??Module 3: Features and benefits of products and/or services that enhance customer experience

???Module 4: Organisation’s target customers

?Module 5: ?Complementary products and/or services that enhance customer

?

2-day in-class course with e-Learning component.

?This course can be also be offered as an in-company training course. In-house corporate training is more cost-effective and our training courses can be tailored and adapted to your corporate needs.

  • Central Branch

    18 Arumugam Road #02-01 Antioch@Macpherson, Central

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