Innovate the Customer Experience (Level 4)

Course Objectives:

Develop insights and methods to enhance customer experience.

Topics:

Module 1: Components of customer journey map

Module 2: Methods to develop a customer journey map for the organisation

Module 3: Features and benefits of products and/or services that enhance customer experience

Module 4: Organisation’s target customers

Module 5: Complementary products and/or services that enhance customer

2-day in-class course with e-Learning component.

This course can be also be offered as an in-company training course. In-house corporate training is more cost-effective and our training courses can be tailored and adapted to your corporate needs.