Develop insights and methods to enhance customer experience.
Duration?Course Objectives:
Develop insights and methods to enhance customer experience.
?
?Topics:
Module 1: Components of customer journey map
?Module 2: Methods to develop a customer journey map for the organisation
??Module 3: Features and benefits of products and/or services that enhance customer experience
???Module 4: Organisation’s target customers
?Module 5: ?Complementary products and/or services that enhance customer
?
2-day in-class course with e-Learning component.
?This course can be also be offered as an in-company training course. In-house corporate training is more cost-effective and our training courses can be tailored and adapted to your corporate needs.
Since we entered Singapore in 2015, The Leadership Institute (SG) has been providing learners with a rich and diverse learning environment. Knowledge, creativity and hands-on experience have always been at our core, and we’re proud of learners who have grown, learn and create with us each passing day.
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