Develop insights and methods to enhance customer experience.
DurationCourse Objectives:
Develop insights and methods to enhance customer experience.
Topics:
Module 1: Components of customer journey map
Module 2: Methods to develop a customer journey map for the organisation
Module 3: Features and benefits of products and/or services that enhance customer experience
Module 4: Organisation’s target customers
Module 5: Complementary products and/or services that enhance customer
2-day in-class course with e-Learning component.
This course can be also be offered as an in-company training course. In-house corporate training is more cost-effective and our training courses can be tailored and adapted to your corporate needs.
Since we entered Singapore in 2015, The Leadership Institute (SG) has been providing learners with a rich and diverse learning environment. Knowledge, creativity and hands-on experience have always been at our core, and we’re proud of learners who have grown, learn and create with us each passing day.
This 2-day breakthrough session is designed to give participants a powerful new focus and equip them with a range of skills to create impact on customer’s satisfaction and gain customer loyalty.
Retaining existing customers and acquiring new customers are vital for all businesses. Good customer service retains existing customers and creates customer satisfaction. This would lead to increased sales and referrals.
Understand the knowledge and application skills in Service Excellence, with the mind set to go the extra mile in providing excellent service.
You need to respond to customer service queries via a remote system such as email or the telephone. In order to do this effectively, you need to develop skills that will help you interact with customers in a positive and professional manner. In this course, you will learn important principles
Customer Services course is offered by Asia Coaching Training.
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