International Banking Relationship Management

Change can be tough! Not everyone is a natural-born seller, relationship builder, or quick-change superstar. This program aims to ease the transition. The course addresses change, relationship-building skills, and outreach ideas for connecting with people when face-to-face interactions are few and far between. This programme provides a comprehensive understanding of managing banking relationships in an international context, focusing on building strategic partnerships, enhancing client satisfaction, and driving business growth. It equips participants with the skills to manage cross-border banking operations, navigate regulatory environments, and develop trust-based relationships with global clients.

Objectives

• Explain how banking Is evolving and the role of the universal banker.

• Anticipate and prepare for change

• Articulate how they want their customers to feel about them and their institution.

• Describe how actions, attitudes, and appearance reinforce or detract from a brand.

• Plan for systematic contacts.

• Comfortably open conversations to uncover customer needs

• Perform such outreach activities as making phone calls, working booths and community events, and writing notes