Interpersonal Effectiveness & Relationship Management

by NSOA Learning Claim Listing

To assist trainees in understanding how to manage the client relationship and understanding client- service delivery. Learns effective interpersonal skills through understanding of temperament styles and profiles. Practicing effective meeting management.

R1325

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img Duration

1 Day

Course Details

The PS 3 Course covers:

  • Interpersonal effectiveness.

  • Client communication skills & techniques.

  • Questioning techniques.

  • Client relationship management (including service ethics).

 

To assist trainees in understanding how to manage the client relationship and understanding client- service delivery. Learns effective interpersonal skills through understanding of temperament styles and profiles. Practicing effective meeting management.

  • Durban Branch

    27 Philamere Avenue, Glenmore, Durban
  • Cape Town Branch

    17 Belmont Road, Cape Town

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