This short course is designed for people who work with the public as a service provider. It will enable them to establish professional boundaries thus protecting themselves, their company and the client.
DurationCourse Info
This qualification is designed for professionals who need to gain an understanding of the importance of setting and keeping appropriate professional boundaries.
Who needs this qualification?
This short course is designed for people who work with the public as a service provider. It will enable them to establish professional boundaries thus protecting themselves, their company and the client.
It will give the service provider the confidence to create a professional boundary and ensure that the line is not crossed. This not only covers communication and confidentiality but also social media where there are hidden risks. This course builds upon recognised models of safeguarding, equality and diversity.
Why is this training important?
Professionals in the workplace will be able to challenge and refresh their thinking in line with Company policies and procedures. You will learn to recognise when boundaries are being tested and select appropriate strategies to manage situations effectively.
Learning outcomes
Clearly describe expected behaviours in a workplace environment and feel confident to implement agreed boundaries
Recognise the risks and controls needed to manage boundaries (inc. social media)
Understand the difference between personal and professional behaviours
Navigate and manage complex situations effectively
Describe good working practices and reflect on their own development
Recognise vulnerable clients and be aware of how to appropriately accommodate their individual needs
Ouch provide modern, cost effective Health & Safety training services. We believe that a safe working environment benefits everyone and we aim to make this a reality through effective training, support and advice. From our head office in Dorset, we direct our nationwide team of dynamic trainers.
Training
We offer flexibility and personal attention, helping you to receive the right training for your organisation.
Our experienced trainers deliver a range of courses, including;
Mental Health First Aid Training
Asbestos Safety Training
Behavioural Safety Training
Driver CPC Training
First Aid Training
Fire Safety Training
Health and Safety Training
Learning and Development Training
Manual Handling Training
Business Skills and Leadership
Health and Wellbeing Training
Working at height / Ladder Training
Managing Stress
Conflict resolution
Using exciting training styles and materials we create a learning experience that is enjoyable and relevant, ensuring delegates will remember their new skills and be able to recall them when they are really needed.
We teach delegates not only how to take control in emergencies but also how to carry out effective planning and prevention. Ouch Health and Safety training can be more than just a legal requirement: acquiring valuable skills also leads to greater confidence and self-esteem within an improved safety culture.
Ouch provide modern, cost effective, behaviour based Health, Safety, Wellbeing and Business training. In addition, we design and deliver inspirational corporate events and public speaking engagements. We believe that a culture of learning benefits everyone and we aim to make this a reality through effective training, support and advice. From our head office in Dorset and our North West training centre in Manchester; we direct our nationwide team of highly experienced, dynamic trainers and speakers.
Each member of the Ouch team is highly motivated, valued and embraces training to develop their own skills. We offer excellent support to each other which allows us to create bespoke appropriate training packages for our customers. We believe this, as well as our positive attitude, enhances the Ouch experience.
However, if we continue to work on our communication skills, it makes us far more likely to be able to express ourselves in a way that others can clearly understand.
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