ISO 20000-1:2018 Awareness

ISO/IEC 20000-1 specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve the service management system.

TUV India Training Academy offers various training programs in order for the organizations to acquire knowledge & skills useful to develop & implement IT Service Management System (ITSMS).

It essentially covers the basic requirements of ISO 20000-1:2018 & its interpretation & hence helps in providing a great amount of awareness to the group of people in the organization.

Who Should Attend?

• Persons who wish to implement Information Technology Service management system based on ISO 20000-1 in their organization
• Persons who will be required to have the working knowledge essential to motivate the team implementing the management system,
• Persons who are planning to attend higher level training courses like ITSM internal auditor/documentation & implementation/ lead auditor course

Course Content:

• Introduction to ISO 20000-1
• Business – How ISO 20000-1 can help your organization
• Family of ISO 20000 series of standards
• Basic requirements of ISO 20000-1:2018 & its interpretation
• Documentation requirements of ISO 20000-1:2018
• Quiz
• Course summary
• End of course