ISO 20000-1:2018 Lead Implementer Training Course

This training combines our ISO 20000-1 requirements and implementation courses, with an additional 2 days of content with examination. This will provide you with: An in-depth understanding of the Standard; the best practice methods to implement the Standard within your organization; and ensure its effectiveness by teaching you management skills such as; leadership, effective delegation, problem solving and motivation.

How Will I Benefit

This course will help you:

• Gain an in-depth knowledge of the requirements of ISO 20000-1

• Develop the confidence to apply this knowledge within your organization

• Be able to perform a detailed gap analysis and project plan

• Know what each clause requires for effective implementation

• Develop the management skills to be able to effectively lead the implementation of an effective ISO 20000-1 management system within your organization

•  Be able to prove your knowledge via completion of the course exam

What Will I Learn?           

You’ll have the knowledge to:

• Describe an SMS

• Explain why an SMS is important and its benefits

• Explain the background of ISO/IEC 20000-1 and its intended outcome

• Recall the terms and definitions used

• Define the key concepts and structure of ISO/IEC 20000-1

• Identify the main requirements of ISO/IEC 20000-1

• Recognize the route to certification

• Recognize a typical framework for implementing ISO/IEC 20000-1

• Interpret key concepts and requirements of ISO/IEC 20000-1 from an implementation perspective

•  Identify the benefits specific to your organization in relation to implementing an effective SMS

• Prepare for third party certification

You’ll Have The Skills To

• Conduct a baseline review of an organization’s current position with regard to ISO/IEC 20000-1

• Create and support the implementation of an action plan

• Implement key requirements of ISO/IEC 20000-1

• Identify the leadership skills, based on best practice, to lead the implementation of a management system, including:

• Leading the implementation project

• Support and planning tools

• Facilitating organizational change

• Effective delegation

• Motivation

Who Should Attend?

Those who are responsible for the management and implementation of an ISO 20000-1:2018 management system.

How Will I Learn

Our high impact accelerated learning approach increases learning by improving knowledge retention and skill application. This course is activity-based, resulting in a deeper understanding of the material and a greater impact on job performance.

What Will I Gain

On completion, you’ll be awarded an internationally recognized BSI Training Academy certificate.