This training combines our ISO 20000-1 requirements and implementation courses, with an additional 2 days of content with examination. This will provide you with: An in-depth understanding of the Standard; the best practice methods to implement the Standard within your organization; and ensure its e
This training combines our ISO 20000-1 requirements and implementation courses, with an additional 2 days of content with examination. This will provide you with: An in-depth understanding of the Standard; the best practice methods to implement the Standard within your organization; and ensure its effectiveness by teaching you management skills such as; leadership, effective delegation, problem solving and motivation.
How Will I Benefit
This course will help you:
Gain an in-depth knowledge of the requirements of ISO 20000-1
Develop the confidence to apply this knowledge within your organization
Be able to perform a detailed gap analysis and project plan
Know what each clause requires for effective implementation
Develop the management skills to be able to effectively lead the implementation of an effective ISO 20000-1 management system within your organization
Be able to prove your knowledge via completion of the course exam
What Will I Learn?
You’ll have the knowledge to:
Describe an SMS
Explain why an SMS is important and its benefits
Explain the background of ISO/IEC 20000-1 and its intended outcome
Recall the terms and definitions used
Define the key concepts and structure of ISO/IEC 20000-1
Identify the main requirements of ISO/IEC 20000-1
Recognize the route to certification
Recognize a typical framework for implementing ISO/IEC 20000-1
Interpret key concepts and requirements of ISO/IEC 20000-1 from an implementation perspective
Identify the benefits specific to your organization in relation to implementing an effective SMS
Prepare for third party certification
You’ll Have The Skills To
Conduct a baseline review of an organization’s current position with regard to ISO/IEC 20000-1
Create and support the implementation of an action plan
Implement key requirements of ISO/IEC 20000-1
Identify the leadership skills, based on best practice, to lead the implementation of a management system, including:
Leading the implementation project
Support and planning tools
Facilitating organizational change
Effective delegation
Motivation
Who Should Attend?
Those who are responsible for the management and implementation of an ISO 20000-1:2018 management system.
How Will I Learn
Our high impact accelerated learning approach increases learning by improving knowledge retention and skill application. This course is activity-based, resulting in a deeper understanding of the material and a greater impact on job performance.
What Will I Gain
On completion, you’ll be awarded an internationally recognized BSI Training Academy certificate.
BSI is your business improvement partner. We have shaped best practice for over 100 years, helping organizations around the world embed excellence, build competence and capability for sustainable growth.
ISO/IEC 20000-1:2018 defines the requirements for a service provider to deliver managed services. It is the first international standard for service management and promotes the adoption of an integrated process approach to effectively deliver managed services.
By attending this course you’ll learn about the ISO/IEC 20000-1 requirements and how to interpret and apply the key concepts and principles of the standard to existing processes within your organization.
ISO/IEC 20000 is the international standard specifically for IT Service Management. It describes an integrated set of management processes which form a service management system for the effective delivery of services to the business and its customers.
Achieving the ISO 20000 Lead Auditor certification is not an easy task, but with your Readynez Course and Learning Program we’ve done everything we can to support you from start to finish, ensuring you have the optimal conditions to succeed.
On this accelerated ISO 20000 Foundation course, you’ll study the IT Service Management processes, including: planning and implementing new and changed services, service delivery, relationship management, problem resolution, control processes, and release processes.
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