ISO/IEC 20000-1:2018 defines the requirements for a service provider to deliver managed services. It is the first international standard for service management and promotes the adoption of an integrated process approach to effectively deliver managed services.
DurationISO/IEC 20000-1:2018 defines the requirements for a service provider to deliver managed services. It is the first international standard for service management and promotes the adoption of an integrated process approach to effectively deliver managed services.
IT and business service providers are under great pressure to deliver cost-effective, high-quality, safe and reliable service to their customers and their own organizations.
With growing reliance on support services and the wide range of technologies available, service providers strive to uphold high levels of customer service.
ISO 20000-1 has been developed to make your business support organization or IT service providers more efficient and ensure quality, consistent, and reliable service through implementation of an Information Service Management System.
The ISO/IEC 20000:2018 standard consists of two parts under the title Information Technology – Service Management:
ISO/IEC 20000-1:2018 (Part 1) consists of a number of specifications, including Planning and Implementing Service Management, Requirements for a Management System, Planning and Implementing New or Changed Services, Service Delivery Process, Relationship Process, Control Processes, Resolution Processes, and Release Process.
ISO/IEC 20000-2:2018 (Part 2) is a “code of practice” that describes the best practices for service management within the scope of ISO/IEC 20000-1:2018. Part 2 helps those organizations looking to adopt ISO 20000.
What are the recognized benefits of an ISO 20000-1 Management System?
Some of the key benefits of implementing ISO 20000-1 within your organization are as follows:
Improved efficiency, reliability, and consistency of services in all areas, impacting costs and service
Increased likelihood of being chosen over your competitors that are not certified to ISO 20000-1
Ability to manage suppliers more effectively
Reduction in the frequency of supplier audits
More responsive services
ISO 20000-1 applies to both large and small service providers. Service management processes deliver the best possible service to meet a customer’s business needs within agreed resource levels, no matter the size of the organization.
SRI Quality System Registrar (SRI), a PRI Company, is an international assessment and certification body headquartered in Warrendale, PA (metropolitan Pittsburgh area), with support offices around the globe.
Founded in 1991, SRI is accredited by ANAB, RvA, IATF, and ResponsibleSteel™ to assess and assist in conformance to quality, sustainability/ESG, information security, and other international standards and frameworks.
Our customers value access to SRI’s exclusive “e-VENTS” on-line site, where clients and assessors can retrieve their schedules, audit results, reports, and status of any event.
Mission
Enable our stakeholders to achieve their goals for a sustainable and successful future.
Vision
Be a respected, full-service leader in sustainability, assurance, and social responsibility by partnering with our stakeholders to improve their business, the environment, and the communities in which we work.
Values
We will do this by…
Being a flexible, responsive team of well-trained, healthy employees
Using creativity and our unique abilities to meet customer needs
Supporting our work with updated technology and culture
Enhancing communication and stakeholder success
This Practitioner course is designed to communicate the details of the ISO/IEC 20000-1:2018 standard within the ISO/IEC 20000 APMG certification scheme guidelines.
SureSkills is an internationally Accredited Training Organisation (ATO) with ITIL governing bodies. Our training programmes and trainers are up to Peoplecert's latest standards that can guide you through the adoption and implementation of a framework, with as little or as much involvement needed, t...
The most widely accepted worldwide standard for IT service management systems (IT SMS) is ISO/IEC 20000-1:2018. It is a general standard that may be used to any service organization, not just those who provide IT services, to increase business value.
Information technology (IT) systems are often overlooked or only superficially addressed as a technology issue, but the information they hold is the most important strategic asset an organization has at its disposal. Properly managed IT services are a critical component of business success.
ISO 20000 is the international standard that describes best practice for IT service management (ITSM). The standard is closely aligned to Information Technology Infrastructure Library (ITIL) in terms of its approach and objectives but is increasingly becoming the norm for ITSM systems.
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