In this two day course, our expert instructors will teach you how to plan, execute and report on an audit of ITSM in an organization assessing its conformance with ISO/IEC 20000-1:2011 and in accordance with ISO 19011 and ISO 17021.
DurationIn this two day course, our expert instructors will teach you how to plan, execute and report on an audit of ITSM in an organization assessing its conformance with ISO/IEC 20000-1:2011 and in accordance with ISO 19011 and ISO 17021.
The course explains the principles and practices of independent auditing for an ITSMS, and guides professionals through the entire audit process from managing an audit program to reporting on audit results.
Lex-Q Certifications internal auditor training guides you to manage the entire process end-to-end from initiating an audit to reporting on the assessment and conducting a follow-up.
This program is a combination of role-playing, group exercises, and tutorials so that you will understand how an ITSM audit should be run in line with ISO 20000-1:2011 Standard.
Course Objectives:
Who Are Eligible To Attend?
Lex-Q Certifications is founded by a professional management team with extensive knowledge and rich experience in all aspects of management systems. Lex-Q Certifications is an independent, impartial and expert certification body established per the requirements of ISO/IEC 17021:2011.
Lex-Q offers training, internal audit review, and pre-assessment auditing services for certification in ISO 9001, ISO 27001, ISO 20000-1, CMMI DEV and SVC V1.3. We work with companies around the world, including India, the United States, Japan, Tanzania, the UAE, and Singapore.
Vision:
To be a global certification body
Driven by passion for quality and innovation
To ensure customers are happy with our services
Constantly innovate and improve services
To contribute for the quality improvement and enhance customer value for audit services and CMMI Appraisals.
Be a leader in training and consulting services to provide the best value proposition to our customers.
We are dedicated to leaving our footprints as a credible certification body that boost organizations to be more reliable and competent.
ISO 20000 (ITMS) Lead Auditor Course is offered by NVT QC NVT QC has carried out audits and offered training programs worldwide. We have the global presence and experience necessary to help organizations to capitalize on opportunities in developed and emerging markets.
ISO/IEC 20000-1 is a service management system (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS.
To spread awareness among the personnel about ISO Standards, its purpose, framework, structure, process, operations, business goals, requirements, implementation, principles, etc.
This Five-day intensive course enables participants to develop the necessary expertise to audit a Service Management System (SMS) based on ISO 20000 and to manage a team of auditors by applying widely recognized audit principles, procedures and techniques.
Attend IT Service Management Fundamentals to explore the lifecycle of ServiceNow ITSM applications, from a personal viewpoint - the perspective of the stakeholders and people who use the applications every day to do their jobs.
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