ISO 20000-1 IT Service Management System (ITsMS) defines requirements for service providers (IT services, telecommunication services, transmission services, production technologies maintenance ….) to ensure the customers that each of their requirement related to contracted service is satisfied the f
DurationISO 20000-1 IT Service Management System (ITsMS) defines requirements for service providers (IT services, telecommunication services, transmission services, production technologies maintenance ….) to ensure the customers that each of their requirement related to contracted service is satisfied the fastest possible way and with professional approach without fluctuating quality of realization.
Even at a time of trouble-free operation, there is a significant set of customer requirements that need to be solved in the managed mode (for example requests for service change, new service delivery, user´s demands, service requests …). While it is the provider’s effort to deliver the most reliable services with a minimum of downtime, the failure of the technology cannot be removed to 100%.
Allied consultants strongly believes the customer satisfaction to increase the business growth and profitability therefore allied consultants offer effective services to meet the varied requirements of our clients and organizations our centric approach facilitates our clients in achieving their varied operational and business goals.
Our strict adherence to international standards adds values to the efforts of our esteemed clients and organizations in their management systems by using our panel of experts consultants, engineers, quality analysts and associate workers having immense exposure in industrial and service sector to understand the critical issues facing your business and we offer proven modules & complexity of operations more importantly they are tailored to reduce costs & take your business to a new level of competitive advantages our experts have developed, trained, implemented and conducted audits in several organizations their analytical skills and experience guide us to identify the exact requirements of our clients promptly and efficiently.
We can help to maintain and modernize your Management system and solve various infrastructure-specific issues a business may face.
ISO/IEC 20000-1:2018 defines the requirements for a service provider to deliver managed services. It is the first international standard for service management and promotes the adoption of an integrated process approach to effectively deliver managed services.
By attending this course you’ll learn about the ISO/IEC 20000-1 requirements and how to interpret and apply the key concepts and principles of the standard to existing processes within your organization.
ISO 20000 is the international standard that describes best practice for IT service management (ITSM). The standard is closely aligned to Information Technology Infrastructure Library (ITIL) in terms of its approach and objectives but is increasingly becoming the norm for ITSM systems.
On this accelerated ISO 20000 Foundation course, you’ll study the IT Service Management processes, including: planning and implementing new and changed services, service delivery, relationship management, problem resolution, control processes, and release processes.
Achieving the ISO 20000 Lead Auditor certification is not an easy task, but with your Readynez Course and Learning Program we’ve done everything we can to support you from start to finish, ensuring you have the optimal conditions to succeed.
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