ISO 20000-1 (ITsMS)

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ISO 20000-1 IT Service Management System (ITsMS) defines requirements for service providers (IT services, telecommunication services, transmission services, production technologies maintenance ….) to ensure the customers that each of their requirement related to contracted service is satisfied the f

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ISO 20000-1 IT Service Management System (ITsMS) defines requirements for service providers (IT services, telecommunication services, transmission services, production technologies maintenance ….) to ensure the customers that each of their requirement related to contracted service is satisfied the fastest possible way and with professional approach without fluctuating quality of realization.  

Even at a time of trouble-free operation, there is a significant set of customer requirements that need to be solved in the managed mode (for example requests for service change, new service delivery, user´s demands, service requests …). While it is the provider’s effort to deliver the most reliable services with a minimum of downtime, the failure of the technology cannot be removed to 100%.

  • Birmingham Branch

    686 Coventry Road, Birmingham

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