ISO 20000

To spread awareness among the personnel about ISO Standards, its purpose, framework, structure, process, operations, business goals, requirements, implementation, principles, etc.

The course provides information on the basic and yet requirements of the standards. It also provides practical knowledge on how to interpret and implement the standards in line with organizational needs.

Course Covers:

• Introduction
• Standard structure
• ISO Standard basic requirements & its Interpretation
• Documentation & implementation Requirements
• Understand the ISO family of standards
• High Level Structure
• Changes & updates related to relevant standards
• Route to certification
• Business benefits of implementing ISO

Who Should Attend:

• Delegates who want to implement ISO Standards or other management system standards
• Delegates who are responsible in the management system
• Staff who will directly or indirectly play a role in ISO Standard implementation
• Supervisors, directors, managers, and coordinators who are either responsible for the team or are part of the team
• Personnel who will be required to have practical knowledge essential to increase the morale of the team members
• Consultants and trainers of ISO standardsPersonnel who are planning to attend higher-level training courses such as internal auditor, documentation, and implementation and leap auditor course
• Process owners and management representatives