ISO/IEC 20001 is the first worldwide standard specifically aimed at IT Service Management. It describes an integrated set of management processes for the effective delivery of services to the business and its customers.
DurationISO/IEC 20001 is the first worldwide standard specifically aimed at IT Service Management. It describes an integrated set of management processes for the effective delivery of services to the business and its customers.
ISO/IEC 20001 is aligned with and complementary to the process approach defined within ITIL from the Office of Government Commerce (OGC).
ISO/IEC 20001 is the formal Specification and defines the requirements for an organisation to deliver managed services of an acceptable quality for its customers.
The scope includes:
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ISO 20000:2018 Service Management System (SMS) course is offered by QAI Global Institute. QAI is a global workforce development and consulting organization addressing the Education and Operational Excellence needs of Information Technology.
The standard is intended for organizations who provide managed IT services such as infrastructure and/or applications support; this can be both for external delivery e.g. to clients who have outsourced their IT support, as well as for internal IT groups.
ISO 20000 (ITSM) Lead Implementer (LI) certification training imbibes comprehensive skills to establish, implement, manage and maintain organization’s ISO/IEC 20000 based IT Service Management System (ITSMS).
ISO/IEC 20000 IT Service Management System course is offered by Spiretec Solutions. We design each of our training process with top-notch mentors. They are specialist not only in their respective fields but also portray themselves as real characters by telling their own stories as well.
IT service management (ITSM) is a part of ISO stardard 20000 which refers to the entirety of activities that are directed by policies, organized and structured in processes and supporting procedures that can be performed by an organization.
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