ISO 20000 Certification Course Training

The adoption of ISO 20000, the globally accepted standard for defining ITSM systems, enables organizations to control risks and achieve business benefits. There is a high demand for professionals capable of implementing the ISO 20000. The processes allow for greater efficiency, continual improvement and help providers deliver quality services to customers.

KnowledgeHut helps you prepare for the ISO 20000 Foundation certification provided by PeopleCert® where candidates will be introduced to the principles and core elements of the ISO/IEC 20000 standard for IT Service Management. With comprehensive courseware, in-depth exercises, and training from experienced professionals, participants can aim for passing the examination and applying the ISO 20000 standard for organizational excellence.

Who Should Attend The Course

• Professionals working with service provider organizations
• Professionals who need an understanding of the ISO/IEC 20000 standard
• Candidates seeking personal certification
• Professionals who want knowledge and understanding of the standard

What You Will Learn

• ITSM Basics
  • Learn the definitions and principles of quality management services in accordance with ISO/IEC 20000. 
• Adopting ISO
  • Positioning of ISO/IEC 20000 in ITSM including its relationship with other standards and best practices. 
• Code of Practice
  • Explore the scope, aims and use of the ISO/IEC 20000 Specification and Code of Practice. 
• ITSM Processes
  • Understand the processes and objectives of ISO/IEC 20000 and IT service management (ITSM). 
• SMS Requirements
  • Learn all about the fundamental requirements for a service management system (SMS). 
• Audit Process
  • Understand the purpose of internal and external audits, their operation and associated terminology.