ISO 20000 is a globally recognised standard for Service M
DurationISO 20000 is a globally recognised standard for Service Management Systems (SMS) which is designed to help organisations manage their service delivery demands and deliver value for customers, users and the organization.
This standard is ideal for any service provider, large or small, who wants to provide assurance in the quality of the services they deliver.
Achieving UKAS-accredited certification to ISO 20000 provides independent assurance to your existing and potential customers and other interested parties that you have appropriate Service Management controls in place. It can also give you a vital edge over your competitors.
Since 2007, Teamwork has been driving effective process improvement for a wide range of organisations, from SMEs to large corporates as well as public and charitable organisations.
This experience, and the huge success of both the project delivery and maintenance phases of our Standards based practices, has been firmly based on two key principles: the ability of Teamwork consultants to look beyond the Standard in question, identifying and aligning with the real business drivers of our customers; and our innate ability to become one with our customer’s own management teams.
By attending this course you’ll learn about the ISO/IEC 20000-1 requirements and how to interpret and apply the key concepts and principles of the standard to existing processes within your organization.
ISO/IEC 20000 is the international standard specifically for IT Service Management. It describes an integrated set of management processes which form a service management system for the effective delivery of services to the business and its customers.
This ISO/IEC 20000 (ISO 20000) course provides the delegates with a good understanding of Quality Management within the context of ISO/IEC 20000, the international standard for IT service management, more commonly known as ISO 20000.
ISO 20000-1 is widely known for providing requirements for an IT Service Management system. Using this standard enables organizations of any kind to manage the IT Service system including service desk supports.
ISO 20000-1 IT Service Management System (ITsMS) defines requirements for service providers (IT services, telecommunication services, transmission services, production technologies maintenance ….) to ensure the customers that each of their requirement related to contracted service is satisfied ...
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