ISO 20000 is a globally recognised standard for Service M
DurationISO 20000 is a globally recognised standard for Service Management Systems (SMS) which is designed to help organisations manage their service delivery demands and deliver value for customers, users and the organization.
This standard is ideal for any service provider, large or small, who wants to provide assurance in the quality of the services they deliver.
Achieving UKAS-accredited certification to ISO 20000 provides independent assurance to your existing and potential customers and other interested parties that you have appropriate Service Management controls in place. It can also give you a vital edge over your competitors.
Since 2007, Teamwork has been driving effective process improvement for a wide range of organisations, from SMEs to large corporates as well as public and charitable organisations.
This experience, and the huge success of both the project delivery and maintenance phases of our Standards based practices, has been firmly based on two key principles: the ability of Teamwork consultants to look beyond the Standard in question, identifying and aligning with the real business drivers of our customers; and our innate ability to become one with our customer’s own management teams.
ISO/IEC 20000-1:2018 defines the requirements for a service provider to deliver managed services. It is the first international standard for service management and promotes the adoption of an integrated process approach to effectively deliver managed services.
Information technology (IT) systems are often overlooked or only superficially addressed as a technology issue, but the information they hold is the most important strategic asset an organization has at its disposal. Properly managed IT services are a critical component of business success.
ISO 20000 is the international standard that describes best practice for IT service management (ITSM). The standard is closely aligned to Information Technology Infrastructure Library (ITIL) in terms of its approach and objectives but is increasingly becoming the norm for ITSM systems.
On this accelerated ISO 20000 Foundation course, you’ll study the IT Service Management processes, including: planning and implementing new and changed services, service delivery, relationship management, problem resolution, control processes, and release processes.
Achieving the ISO 20000 Lead Auditor certification is not an easy task, but with your Readynez Course and Learning Program we’ve done everything we can to support you from start to finish, ensuring you have the optimal conditions to succeed.
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