ISO 20000 is a globally recognised standard for Service M
DurationISO 20000 is a globally recognised standard for Service Management Systems (SMS) which is designed to help organisations manage their service delivery demands and deliver value for customers, users and the organization.
This standard is ideal for any service provider, large or small, who wants to provide assurance in the quality of the services they deliver.
Achieving UKAS-accredited certification to ISO 20000 provides independent assurance to your existing and potential customers and other interested parties that you have appropriate Service Management controls in place. It can also give you a vital edge over your competitors.
Since 2007, Teamwork has been driving effective process improvement for a wide range of organisations, from SMEs to large corporates as well as public and charitable organisations.
This experience, and the huge success of both the project delivery and maintenance phases of our Standards based practices, has been firmly based on two key principles: the ability of Teamwork consultants to look beyond the Standard in question, identifying and aligning with the real business drivers of our customers; and our innate ability to become one with our customer’s own management teams.
ISO/IEC 20000 is a standard for service management that can be applied to IT and non-IT services and is already used around the world. Forget the arguments about which framework/best practice guidance to use. ISO/IEC 20000 can be supported by ITIL, VeriSM, Devops, IT4IT, and any other framework.
ISO 20000 Lead Implementer course is offered by Pearce Mayfield.Pearce Mayfield believes everyone should have access to the skills and knowledge they need to succeed
This training combines our ISO 20000-1 requirements and implementation courses, with an additional 2 days of content with examination. This will provide you with: An in-depth understanding of the Standard; the best practice methods to implement the Standard within your organization; and ensure its ...
The most widely accepted worldwide standard for IT service management systems (IT SMS) is ISO/IEC 20000-1:2018. It is a general standard that may be used to any service organization, not just those who provide IT services, to increase business value.
This Practitioner course is designed to communicate the details of the ISO/IEC 20000-1:2018 standard within the ISO/IEC 20000 APMG certification scheme guidelines.
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