ISO/IEC 20000 is an international standard that allows organizations to demonstrate excellence and prove best practice in IT service management. The standard allows IT service provider organizations to achieve conformance to a service management system.
DurationISO/IEC 20000 is an international standard that allows organizations to demonstrate excellence and prove best practice in IT service management. The standard allows IT service provider organizations to achieve conformance to a service management system which requires them to continually improve their delivery of IT services.
ISO/IEC 20000 was first released in 2005 and is now at the second edition. It aligns to the IT infrastructure library (ITIL®) best practice framework.
The adoption of ISO 20000 has grown rapidly in the international arena for both internal and external IT service providers and it has become a competitive differentiator for delivery of IT services.
For Whom:
Benefits:
4P Advisory Services is the chosen one, by the Small, Medium, and Large Organizations, to deliver measurable business value. 4P Advisory Services provides Management Consulting, Technology/ Process Implementation services, Training Solutions, and Audit services to help clients to build profitable, sustaining enterprises.
4P Advisory Services takes pride in building strategic long-term client relationships. We believe not only in delivering client-centric solutions, we also build service management principles to be embedded and entrenched into the organization’s culture.
Goals of Training Domain:
Deliver the knowledge edge, through Quality Management, Process Management, Technology Management Service Management and Project Management.
Be committed to the Globally valued ethical and moral obligations.
Promote universally accepted Project Management, Process Management, and Service Management Frameworks to benefit the participant and the respective Organizations.
Attend IT Service Management Fundamentals to explore the lifecycle of ServiceNow ITSM applications, from a personal viewpoint - the perspective of the stakeholders and people who use the applications every day to do their jobs.
ISO/IEC 20000 defines an integrated set of management processes to form a unique service management system to work for effective delivery of services or products to the business and its respective customers. ISO 20000 training is offered by RVS Global
ISO/IEC 20000 is an international standard that allows organisations to demonstrate excellence and prove best practice in IT service management.The standard, ISO 20000, gives you guidelines with which you can assess and improve the quality of service management processes of an ICT organization.
Service Integration and Management is a methodology used to manage multiple service providers and to integrate them seamlessly to provide a single business-facing IT organization.
ISO 20000 (ITSM) Lead Implementer (LI) certification training imbibes comprehensive skills to establish, implement, manage and maintain organization’s ISO/IEC 20000 based IT Service Management System (ITSMS).
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