ISO 20000 Foundation

by Mindbel Training Claim Listing

International Organization for Standardization (ISO) 20000 Foundation is an international standard for IT Service Management Systems (ITSMS) that provides a framework for organizations to manage their IT services in a structured and effective manner.

₹49995

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2 Days

Course Details

International Organization for Standardization (ISO) 20000 Foundation is an international standard for IT Service Management Systems (ITSMS) that provides a framework for organizations to manage their IT services in a structured and effective manner.

The International Organization for Standardization (ISO) 20000 Foundation Course provides an introduction to the standard and its requirements for establishing, implementing, maintaining, and continually improving an ITSMS.

The International Organization for Standardization (ISO) 20000 Foundation course in India covers topics such as the benefits of implementing an ITSMS, the structure and content of the standard, and the principles and practices of IT service management.

The International Organization for Standardization (ISO) 20000 Foundation course is designed for professionals who are interested in learning about the ISO 20000 standard and how to implement an ITSMS in their organization.

The International Organization for Standardization (ISO) 20000 Foundation course provides a foundation for those who wish to pursue further certification in the field of IT service management.

 

Course Content:

  • 1: ISO 20000 Overview 
  • • Definition and history of ISO 20000 
  • • Benefits of implementing ISO 20000 
  • • ISO 20000 certification process 
  • 2: ISO 20000 Foundation Certification 
  • • Eligibility criteria for ISO 20000 Foundation 
  • • Exam format and duration 
  • • Passing criteria and certification validity 
  • 3: ISO 20000 Foundation Syllabus 
  • • Overview of the syllabus 
  • • Service management system (SMS) concepts 
  • • The PDCA cycle 
  • • Service management processes 
  • • Service management roles and responsibilities 
  • 4: Service Management Processes 
  • • Overview of service management processes 
  • • Service strategy 
  • • Service design 
  • • Service transition 
  • • Service operation 
  • • Continual service improvement 
  • 5: Service Management Roles and Responsibilities 
  • • Service owner 
  • • Process owner 
  • • Service level manager 
  • • Service desk 
  • • Technical management 
  • 6: Benefits of ISO 20000 Foundation Certification 
  • • Enhanced knowledge of service management 
  • • Improved career prospects 
  • • Increased credibility and recognition 
  • • Competitive advantage for organizations 
  • • Improved customer satisfaction 
  • 7: Conclusion 
  • • Summary of key points covered in the presentation

 

Target Audience:

  • Managers 
  • Advisors 
  • Quality and environment managers 
  • Risk managers 
  • Auditors
  • Consultants
  • Bangalore Branch

    #73, Karnataka Layout HBCS, 2nd Stage, 3rd Main Road, Bangalore

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