ISO 20000 Lead Auditor

ISO/IEC 20000-1 is a service management system (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfil agreed service requirements.

Course Outline:

• Fundamental principles and concepts in Service Management
• Service Management System (SMS)
• Fundamental Audit Concepts and Principles
• Preparation of an ISO 20000 audit
• Conduct of an ISO 20000 audit
• Conclusion and follow-up of an ISO 20000 audit
• Management of an ISO 20000 audit program

Benefit:

• Helps to develop the necessary expertise to audit an Information Technology Service Management System (ITSMS) based on ISO 20000
• Helps to manage a team of auditors by applying widely recognized audit principles, procedures and techniques. 
• Will acquire necessary  knowledge and skills  to proficiently plan and perform internal and external audits in compliance with ISO 19011 the certification process according ISO 17021.

Who Should Attend:

• IT Professionals
• Internal auditors and expert advisors in IT service management
• Technical experts wanting to prepare for an SMS audit function
• PM or consultants wanting to master the SMS audit process
• Auditors wanting to perform and lead SMS certification audits
• Persons responsible for the Information Technology Service conformity in an organization