ISO 20000 Lead Implementer course is offered by Pearce Mayfield.Pearce Mayfield believes everyone should have access to the skills and knowledge they need to succeed
DurationISO 20000 Lead Implementer course is offered by Pearce Mayfield.Pearce Mayfield believes everyone should have access to the skills and knowledge they need to succeed
We provide accredited, trusted training to individuals and businesses across the UAE and the world. Offering over 300 courses and certifications in areas such as project management, IT and business, our training lets you learn using whichever method you prefer – virtual, classroom, online or onsite. No matter what method you choose, we aim to provide learning which is professional, enjoyable and engaging.
Who Are We?
Pearce Mayfield believes everyone should have access to the skills and knowledge they need to succeed
We provide accredited, trusted training to individuals and businesses across the UAE and the world. Offering over 300 courses and certifications in areas such as project management, IT and business, our training lets you learn using whichever method you prefer – virtual, classroom, online or onsite. No matter what method you choose, we aim to provide learning which is professional, enjoyable and engaging.
Our Mission
We aim to make quality learning affordable and accessible to all. We do this by selling to over one hundred locations around the world and hiring skilled, motivated trainers to deliver a complete and fulfilling learning experience.
From initial enquiry to post-course follow-up, we seek to deliver excellent and thoughtful service which is attentive to your needs, whether you are an individual customer looking to advance your career or part of a business looking to upskill its staff.
ISO/IEC 20000-1:2018 defines the requirements for a service provider to deliver managed services. It is the first international standard for service management and promotes the adoption of an integrated process approach to effectively deliver managed services.
By attending this course you’ll learn about the ISO/IEC 20000-1 requirements and how to interpret and apply the key concepts and principles of the standard to existing processes within your organization.
ISO 20000 is the international standard that describes best practice for IT service management (ITSM). The standard is closely aligned to Information Technology Infrastructure Library (ITIL) in terms of its approach and objectives but is increasingly becoming the norm for ITSM systems.
On this accelerated ISO 20000 Foundation course, you’ll study the IT Service Management processes, including: planning and implementing new and changed services, service delivery, relationship management, problem resolution, control processes, and release processes.
Achieving the ISO 20000 Lead Auditor certification is not an easy task, but with your Readynez Course and Learning Program we’ve done everything we can to support you from start to finish, ensuring you have the optimal conditions to succeed.
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