ISO 9001:2008 quality management systems have been developed to introduce clarifications to the previous standard to help organizations implement a quality management system more effectively.
DurationISO 9001:2008 quality management systems have been developed to introduce clarifications to the previous standard to help organizations implement a quality management system more effectively.
It is important for organizations that are working to establish, implement, or maintain a quality management system to understand the amendments made to the new ISO 9001:2008 International Standard and how they will affect their current quality management systems. It will give them an opportunity to comprehend how to implement the quality system more effectively and efficiently.
This course will explain, among others, the model of a quality management system, the process approach, eight quality management principles, customer satisfaction, continual improvement, and the achievement of competency, besides understanding the amendments in the Standard.
After attending this course, you will learn how the ISO 9001:2008 quality management system can become a valuable part of your daily operations, quality initiatives, and continual improvement efforts. Most importantly, you’ll know how to comply with the new international standard and further improve the performance of your organization.
Course Objectives ›
At the end of this course, participants will be able to:
Understand quality concepts related to quality management systemsss.
Appreciate the reasons and benefits of implementing ISO 9001:2008.
Describe the ISO 9001:2008 structure and main clause requirements.
Understand the process-based approach to implementing ISO 9001:2008
Appreciate the application of eight quality management principles.
Comprehend the elements needed to ensure the the the the effectiveness of the quality management system.
Course Outline ›
Module 1: Quality Definition And Concepts
Understanding the concept of quality
Key elements of quality: customer, process and employee
Quality control, assurance and management
Module 2: Iso 9001:2008 Quality Management Systems
model of a quality management system
Documentation requirements
Performance and customer satisfaction
Module 3: Establishing And Implementing Iso 9001:2008
Understanding changes in ISO 9001:2008
Implementing the changes in ISO 9001:2008
Internal auditing: competency requirements
Module 4: Process-Based Approach
What's the process approach?
focus of a process approach
Benefits of using process approach
Module 5: Turtle Diagram: Identifying The Process Attributes
Four questions about a process
Process approach: turtle diagram
Mapping QMS, key and individual processes
Module 6: Eight Quality Management Principles
Explaining the eight quality management principles
How the principles are applied in ISO 9001:2008
ISO views and business continuity implications
Module 7: Effectiveness Of The Quality Management System
Criteria for measurements
People and Organization
Competency of personnel
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