ISO 9001 Lead Auditor

This five-day intensive course enables participants to develop the necessary expertise to audit a Quality Management System (QMS) based on ISO 9001:2015 and ensure that the organization is competent in maintaining its quality management system.

The Lead Auditor training will equip participants with the skills and ability to perform audits by applying widely recognized audit principles, procedures and techniques.

During this training, the participant will acquire the necessary knowledge and skills to proficiently plan and perform internal and external audits in compliance with ISO 19011; the certification process according to ISO 17021.

Based on practical exercises, the participant will develop the skills (mastering audit techniques) and competencies (managing audit teams and audit program, communicating with customers, conflict resolution, etc.) necessary to efficiently conduct an audit.

Benefits

• Improved performance of affected processes

• Provides senior management with an efficient management process

• Demonstrated compliance with customer, regulatory and/or other requirements

• Sets out areas of responsibility across the organization

• In some countries mandatory if you want to tender for some public sector work

• Communicates a positive message to staff and customers

• Identifies and encourages more efficient and time saving processes

• Reduced operating costs related to waste, rework and non-value added activities

• Provides continual assessment and improvement

• Increased market share as a certified organization

• Maintaining satisfied customers and gaining potential customers

• Puts forward true value through enhancement of marketing opportunities

• Improved quality and service

• Quality assurance

• On time delivery

• Right first time approach

• Fewer returned products and complaints

• Independent audit demonstrates commitment to quality

Learnig Objectives

• To acquire the expertise to perform an ISO 9001 internal audit following ISO 19011 guidelines

• To acquire the expertise to perform an ISO 9001 certification audit following ISO 19011 guidelines and ISO 17021 specifications

• To acquire the necessary expertise to manage a QMS audit team

• To understand the operation of an ISO 9001 conformance Quality Management System

• To understand the relationship between a Quality Management System and compliance with the requirements of different stakeholders of the organization

• To improve the ability to analyze the internal and external environment of an organization, and audit decision-making in the context of a QMS

 Key Take Aways:

• Audit planning
• Audit interview
• Managing an audit program
• Drafting audit reports
• Drafting non-conformity reports
• Drafting audit working documents
• Documentation review
• On-Site Audit
• Non-conformity follow-up actions
• Leading a team of auditors