ISO 9001 Quality Management System

The implementation of a quality management system is a strategic decision for an organization that can help to improve its overall performance and provide a sound basis for sustainable development initiatives.

Quality Management System Benefits:

• The ability to consistently provide products and services that meet customer and applicable Statutory and Regulatory requirements;
• Facilitating opportunities to enhance customer satisfaction;
• Addressing risks and opportunities associated with its context and objectives;
• The ability to demonstrate conformity to specified quality management system requirements.

The requirements specified in this Standard are complementary to requirements for products and services. It employs the process approach, which incorporates the Plan-Do-Check-Act (PDCA) cycle and risk-based thinking.

The PDCA cycle enables an organization to ensure that its processes are adequately resourced and managed, and that opportunities for improvement are determined and acted on. The process approach enables an organization to plan its processes and their interactions.

Risk-based thinking enables an organization to determine the factors that could cause its processes and its quality management system to deviate from the planned results, to put in place preventive controls to minimize negative effects and to make maximum use of opportunities as they arise.

Consistently meeting requirements and addressing future needs and expectations poses a challenge for organizations in an increasingly dynamic and complex environment.

To achieve this objective, the organization might find it necessary to adopt various forms of improvement in addition to correction and continual improvement, such as breakthrough change, innovation and re-organization.

This Standard is based on the quality management principles described in ISO 9000. The descriptions include a statement of each principle, a rationale of why the principle is important for the organization, some examples of benefits associated with the principle and examples of typical actions to improve the organization’s performance when applying the principle.

These principles are:

• Customer focus;
• Leadership;
• Engagement of people;
• Process approach;
• Improvement;
• Evidence-based decision making;
• Relationship management.