ISO/IEC 20000-1:2018 Certification | Information Technology Services Management Systems

The most widely accepted worldwide standard for IT service management systems (IT SMS) is ISO/IEC 20000-1:2018. It is a general standard that may be used to any service organization, not just those who provide IT services, to increase business value.

The standard is relevant to all business sectors, operations, and perspectives. It is also applicable to internal service tasks.

It makes it possible for service organizations to easily operate within set SLAs and to adhere to all relevant legal and contractual requirements. This also makes it possible for the service management system to be improved continually in order to provide ever-higher service standards.

The ISO 9001 drafting committee discovered in 2015 that service revenues globally are outpacing product revenues. The ISO 9001 was revised to be more service-oriented as a result.

The commoditization of services, the necessity for service value determination for customers, and the management of various suppliers by service integrators have all been influenced by the same thought in the current iteration of the IT SMS standard.

The standard places more emphasis on implementation in a manner that best suits the organization than it does on written processes.

Benefits

The ISO/IEC 20000-1:2018 certification gives stakeholders the reassurance that service quality is at the core of your business and that you're committed to delivering a dependable service that keeps adding value.  Among the biggest and most obvious advantages of applying this standard are, but are not limited to:

• A well-defined and clear framework flexible enough to own business needs and expectations

• Reduce the vulnerability to organizational risk, particularly cyber threats

• Meet contractual requirements. Provide higher value to clients

• Enhance consumer trust for the IT services offered

• Competitive advantage by demonstrating reliability and high quality of service

• Enforcing higher effectiveness in measurable terms

Need

Providing intangible services has its own difficulties. Without a standard like ISO 20000-1, it becomes challenging for service delivery organizations to function efficiently during busy and lean periods in an agile way and maintain high levels of client satisfaction.  The best course of action for your company may be to adopt this tested standard.