The course structure incorporates presentations and interactive discussions. An experienced instructor explains the clauses of ISO 20000-1:2018 in detail, providing a base for understanding the process approach and includes auditing the requirements of the standard.
DurationBSI's " ISO 20000-1: 2018 Requirements"competency-based course is designed to provide an understanding of the requirements of ISO/IEC 20000-1:2018 for anyone involved in defining, planning, auditing, implementing or managing a service management system (SMS) based on ISO/IEC 20000-1:2018.
The course structure incorporates presentations and interactive discussions. An experienced instructor explains the clauses of ISO 20000-1:2018 in detail, providing a base for understanding the process approach and includes auditing the requirements of the standard. Students learn by participating in group exercises and in-depth discussions.
This course covers Exemplar Global TPECS IT - Information Technology Service Management Systems Competency Unit whose outcomes are certified by Exemplar Global. Attendees successfully completing this course receive a Certificate of Attainment for this Exemplar Global Competency Unit.
Learning Objectives:
Our purpose is to inspire trust for a more resilient world. Our solutions and services improve performance and support the United Nations Sustainable Development Goals. At BSI, our mission is to share knowledge, innovation and best practice to help people and organizations make excellence a habit.
This is underpinned by our role as the national standards body and through our prestigious Royal Charter.
For more than a century we have been challenging mediocrity and complacency to help embed excellence into the way people and products work.
That means showing businesses how to improve performance, reduce risk and achieve sustainable growth. As a global leader in helping organizations improve, our clients range from high profile brands to small, local companies in 193 countries worldwid
This Five-day intensive course enables participants to develop the necessary expertise to audit a Service Management System (SMS) based on ISO 20000 and to manage a team of auditors by applying widely recognized audit principles, procedures and techniques.
ISO/IEC 20000 defines an integrated set of management processes to form a unique service management system to work for effective delivery of services or products to the business and its respective customers. ISO 20000 training is offered by RVS Global
ISO/IEC 20000 is an international standard that allows organisations to demonstrate excellence and prove best practice in IT service management.The standard, ISO 20000, gives you guidelines with which you can assess and improve the quality of service management processes of an ICT organization.
ISO/IEC 20000 Foundation course is offered by APC Learning Solutions. Apc Learning is the recognized leader in Providing accelerated learning courses that offer information technology and business professionals rapid skills transfer and accelerated time to competency.
Attend IT Service Management Fundamentals to explore the lifecycle of ServiceNow ITSM applications, from a personal viewpoint - the perspective of the stakeholders and people who use the applications every day to do their jobs.
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