The course structure incorporates presentations and interactive discussions. An experienced instructor explains the clauses of ISO 20000-1:2018 in detail, providing a base for understanding the process approach and includes auditing the requirements of the standard.
DurationBSI's " ISO 20000-1: 2018 Requirements"competency-based course is designed to provide an understanding of the requirements of ISO/IEC 20000-1:2018 for anyone involved in defining, planning, auditing, implementing or managing a service management system (SMS) based on ISO/IEC 20000-1:2018.
The course structure incorporates presentations and interactive discussions. An experienced instructor explains the clauses of ISO 20000-1:2018 in detail, providing a base for understanding the process approach and includes auditing the requirements of the standard. Students learn by participating in group exercises and in-depth discussions.
This course covers Exemplar Global TPECS IT - Information Technology Service Management Systems Competency Unit whose outcomes are certified by Exemplar Global. Attendees successfully completing this course receive a Certificate of Attainment for this Exemplar Global Competency Unit.
Learning Objectives:
Our purpose is to inspire trust for a more resilient world. Our solutions and services improve performance and support the United Nations Sustainable Development Goals. At BSI, our mission is to share knowledge, innovation and best practice to help people and organizations make excellence a habit.
This is underpinned by our role as the national standards body and through our prestigious Royal Charter.
For more than a century we have been challenging mediocrity and complacency to help embed excellence into the way people and products work.
That means showing businesses how to improve performance, reduce risk and achieve sustainable growth. As a global leader in helping organizations improve, our clients range from high profile brands to small, local companies in 193 countries worldwid
ISO/IEC 20000 is an international standard that allows organizations to demonstrate excellence and prove best practice in IT service management. The standard allows IT service provider organizations to achieve conformance to a service management system.
Service Integration and Management is a methodology used to manage multiple service providers and to integrate them seamlessly to provide a single business-facing IT organization.
ISO/IEC 20000-1 specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve the service management system.
In this two day course, our expert instructors will teach you how to plan, execute and report on an audit of ITSM in an organization assessing its conformance with ISO/IEC 20000-1:2011 and in accordance with ISO 19011 and ISO 17021.
Organizations mandatorily need a secure, well-established, IT Service Management system in place to achieve confidence and support from clients as well as customers. The ISO/IEC 20000 Lead Implementer Program ensures that professionals possess the knowledge and skills.
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