ISO/IEC 20000-1:2018 Requirements Training Course

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By attending this course you’ll learn about the ISO/IEC 20000-1 requirements and how to interpret and apply the key concepts and principles of the standard to existing processes within your organization.

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Course Details

By attending this course you’ll learn about the ISO/IEC 20000-1 requirements and how to interpret and apply the key concepts and principles of the standard to existing processes within your organization.

This course will help you:

  • Understand the key concepts and requirements of ISO/IEC 20000-1

  • Describe the ISO/IEC 20000 series of standards with related terms and definitions

  • Identify opportunities to maximize the productivity of an organization’s services through the operation of an SMS

  • Understand the ISO/IEC 20000-1 certification process and how it can help demonstrate your commitment to service management

 

Delegates Will Learn How Tto

Upon completion of the training, delegates will be able to:

  • Describe an SMS

  • Explain why an SMS is important and its benefits

  • Explain the background of ISO/IEC 20000-1 and its intended outcome

  • Recall the terms and definitions used

  • Define the key concepts and structure of ISO/IEC 20000-1

  • Identify the main requirements of ISO/IEC 20000-1

  • Recognize the route to certification

  • London Branch

    1st Floor International House 1 St Katharines Way, London
  • Manchester Branch

    8th Floor St James Buildings 79 Oxford Street, Manchester
  • Birmingham Branch

    10th Floor Centre City 5-7 Hill Street, Birmingham
  • Glasgow Branch

    Portland House 17 Renfield Street, Glasgow
  • Newcastle Branch

    2nd Floor 1 St James Gate, Newcastle
  • Leeds Branch

    Islington House Brown Lane West, Leeds
  • Edinburgh Branch

    10 Colinton Road, Edinburgh

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