By attending this course you’ll learn about the ISO/IEC 20000-1 requirements and how to interpret and apply the key concepts and principles of the standard to existing processes within your organization.
By attending this course you’ll learn about the ISO/IEC 20000-1 requirements and how to interpret and apply the key concepts and principles of the standard to existing processes within your organization.
This course will help you:
Understand the key concepts and requirements of ISO/IEC 20000-1
Describe the ISO/IEC 20000 series of standards with related terms and definitions
Identify opportunities to maximize the productivity of an organization’s services through the operation of an SMS
Understand the ISO/IEC 20000-1 certification process and how it can help demonstrate your commitment to service management
Delegates Will Learn How Tto
Upon completion of the training, delegates will be able to:
Describe an SMS
Explain why an SMS is important and its benefits
Explain the background of ISO/IEC 20000-1 and its intended outcome
Recall the terms and definitions used
Define the key concepts and structure of ISO/IEC 20000-1
Identify the main requirements of ISO/IEC 20000-1
Recognize the route to certification
QA delivers training, apprenticeships and tech skills to UK companies large and small. We believe everything starts with our learners – transforming their careers, and their lives, is what motivates us.
We are specialists in technology – providing a comprehensive suite of talent and training services helping individuals and companies to be winners in the digital revolution.
More than 439,000 people learned with QA in 2022. We deliver services to over 3,500 organisations, representing a significant portion of the FTSE 250.
We have leading practices in agile, cyber security, cloud and DevOps – as well as many other technology specialisms. In addition, our deep-rooted vendor partnerships mean that we deliver 70% of the UK’s cloud training and are a Microsoft Gold delivery partner.
We specialise in the people side of technology transformation – our training programmes help businesses to upskill or reskill their existing employees and our talent services are used to identify, recruit and skill-up diverse technology talent.
We acquired Cloud Academy in 2019, expanding our reach into the US. Cloud Academy is a leading digital training platform, featuring guided learning paths, hands-on labs and skill assessments.
The platform supports not just our clients and their learners but also our apprentices and consultants on their skills journey, ensuring learning extends beyond the classroom and is embedded in developing workplace skills.
We are passionate about progress because we can see the bigger picture. Plotting the road ahead. Pushing the boundaries of learning. Powering potential.
SureSkills is an internationally Accredited Training Organisation (ATO) with ITIL governing bodies. Our training programmes and trainers are up to Peoplecert's latest standards that can guide you through the adoption and implementation of a framework, with as little or as much involvement needed, t...
ISO/IEC 20000-1:2018 defines the requirements for a service provider to deliver managed services. It is the first international standard for service management and promotes the adoption of an integrated process approach to effectively deliver managed services.
Information technology (IT) systems are often overlooked or only superficially addressed as a technology issue, but the information they hold is the most important strategic asset an organization has at its disposal. Properly managed IT services are a critical component of business success.
ISO 20000 is the international standard that describes best practice for IT service management (ITSM). The standard is closely aligned to Information Technology Infrastructure Library (ITIL) in terms of its approach and objectives but is increasingly becoming the norm for ITSM systems.
Achieving the ISO 20000 Lead Auditor certification is not an easy task, but with your Readynez Course and Learning Program we’ve done everything we can to support you from start to finish, ensuring you have the optimal conditions to succeed.
© 2024 coursetakers.com All Rights Reserved. Terms and Conditions of use | Privacy Policy