By attending this course you’ll learn about the ISO/IEC 20000-1 requirements and how to interpret and apply the key concepts and principles of the standard to existing processes within your organization.
By attending this course you’ll learn about the ISO/IEC 20000-1 requirements and how to interpret and apply the key concepts and principles of the standard to existing processes within your organization.
This course will help you:
Understand the key concepts and requirements of ISO/IEC 20000-1
Describe the ISO/IEC 20000 series of standards with related terms and definitions
Identify opportunities to maximize the productivity of an organization’s services through the operation of an SMS
Understand the ISO/IEC 20000-1 certification process and how it can help demonstrate your commitment to service management
Delegates Will Learn How Tto
Upon completion of the training, delegates will be able to:
Describe an SMS
Explain why an SMS is important and its benefits
Explain the background of ISO/IEC 20000-1 and its intended outcome
Recall the terms and definitions used
Define the key concepts and structure of ISO/IEC 20000-1
Identify the main requirements of ISO/IEC 20000-1
Recognize the route to certification
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ISO 20000 Lead Implementer course is offered by Pearce Mayfield.Pearce Mayfield believes everyone should have access to the skills and knowledge they need to succeed
This training combines our ISO 20000-1 requirements and implementation courses, with an additional 2 days of content with examination. This will provide you with: An in-depth understanding of the Standard; the best practice methods to implement the Standard within your organization; and ensure its ...
The most widely accepted worldwide standard for IT service management systems (IT SMS) is ISO/IEC 20000-1:2018. It is a general standard that may be used to any service organization, not just those who provide IT services, to increase business value.
This Practitioner course is designed to communicate the details of the ISO/IEC 20000-1:2018 standard within the ISO/IEC 20000 APMG certification scheme guidelines.
SureSkills is an internationally Accredited Training Organisation (ATO) with ITIL governing bodies. Our training programmes and trainers are up to Peoplecert's latest standards that can guide you through the adoption and implementation of a framework, with as little or as much involvement needed, t...
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