By attending this course you’ll learn about the ISO/IEC 20000-1 requirements and how to interpret and apply the key concepts and principles of the standard to existing processes within your organization.
By attending this course you’ll learn about the ISO/IEC 20000-1 requirements and how to interpret and apply the key concepts and principles of the standard to existing processes within your organization.
This course will help you:
Understand the key concepts and requirements of ISO/IEC 20000-1
Describe the ISO/IEC 20000 series of standards with related terms and definitions
Identify opportunities to maximize the productivity of an organization’s services through the operation of an SMS
Understand the ISO/IEC 20000-1 certification process and how it can help demonstrate your commitment to service management
Delegates Will Learn How Tto
Upon completion of the training, delegates will be able to:
Describe an SMS
Explain why an SMS is important and its benefits
Explain the background of ISO/IEC 20000-1 and its intended outcome
Recall the terms and definitions used
Define the key concepts and structure of ISO/IEC 20000-1
Identify the main requirements of ISO/IEC 20000-1
Recognize the route to certification
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ISO/IEC 20000-1:2018 defines the requirements for a service provider to deliver managed services. It is the first international standard for service management and promotes the adoption of an integrated process approach to effectively deliver managed services.
Information technology (IT) systems are often overlooked or only superficially addressed as a technology issue, but the information they hold is the most important strategic asset an organization has at its disposal. Properly managed IT services are a critical component of business success.
ISO 20000 is the international standard that describes best practice for IT service management (ITSM). The standard is closely aligned to Information Technology Infrastructure Library (ITIL) in terms of its approach and objectives but is increasingly becoming the norm for ITSM systems.
On this accelerated ISO 20000 Foundation course, you’ll study the IT Service Management processes, including: planning and implementing new and changed services, service delivery, relationship management, problem resolution, control processes, and release processes.
Achieving the ISO 20000 Lead Auditor certification is not an easy task, but with your Readynez Course and Learning Program we’ve done everything we can to support you from start to finish, ensuring you have the optimal conditions to succeed.
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