Information technology (IT) systems are often overlooked or only superficially addressed as a technology issue, but the information they hold is the most important strategic asset an organization has at its disposal. Properly managed IT services are a critical component of business success.
Information technology (IT) systems are often overlooked or only superficially addressed as a technology issue, but the information they hold is the most important strategic asset an organization has at its disposal. Properly managed IT services are a critical component of business success.
ISO/IEC 20000-1:2018 is the first international standard for IT service management. This standard promotes the adoption of an integrated process approach to delivering managed IT services. It is aligned and fully compatible with the Information Technology Infrastructure Library (ITIL) framework.
Benefits of ISO/IEC 20000-1 to your organization
Benchmark how your managed services are delivered
Measure service levels and assess performance
Create a framework for independent assessment
Show an ability to meet customer requirements
Demonstrate your reliability and high quality of service
Opens your organization up to key markets who require certification
Measurable level of effectiveness and culture of continual improvement
Intertek has helped organizations around the world achieve ISO/IEC 20000-1 certification smoothly and cost effectively. We provide more than just a certificate: we have given them the tools to manage their IT systems more efficiently.
We assist in addressing the strategic business value generated by an organization's IT department, and the need to deliver high-quality IT services - not only at the back end, but also for customers and their interaction with the IT system.
Partner with Intertek for your ISO/IEC 20000-1 certification and gain the confidence that your organization is protected in all events.
We go beyond testing, inspecting and certifying products; we are a Total Quality Assurance provider to industries worldwide. Through our global network of state-of-the-art facilities and industry-leading technical expertise we provide innovative and bespoke Assurance, Testing.
Inspection and Certification services to customers. We provide a systemic approach to supporting our customers’ Quality Assurance efforts in each of the areas.
Of their.operations including R&D, raw materials sourcing, components suppliers, manufacturing, transportation, distribution and retail channels, and consumer management.
ISO 20000 Lead Implementer course is offered by Pearce Mayfield.Pearce Mayfield believes everyone should have access to the skills and knowledge they need to succeed
This training combines our ISO 20000-1 requirements and implementation courses, with an additional 2 days of content with examination. This will provide you with: An in-depth understanding of the Standard; the best practice methods to implement the Standard within your organization; and ensure its ...
The most widely accepted worldwide standard for IT service management systems (IT SMS) is ISO/IEC 20000-1:2018. It is a general standard that may be used to any service organization, not just those who provide IT services, to increase business value.
This Practitioner course is designed to communicate the details of the ISO/IEC 20000-1:2018 standard within the ISO/IEC 20000 APMG certification scheme guidelines.
SureSkills is an internationally Accredited Training Organisation (ATO) with ITIL governing bodies. Our training programmes and trainers are up to Peoplecert's latest standards that can guide you through the adoption and implementation of a framework, with as little or as much involvement needed, t...
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