Information technology (IT) systems are often overlooked or only superficially addressed as a technology issue, but the information they hold is the most important strategic asset an organization has at its disposal. Properly managed IT services are a critical component of business success.
Information technology (IT) systems are often overlooked or only superficially addressed as a technology issue, but the information they hold is the most important strategic asset an organization has at its disposal. Properly managed IT services are a critical component of business success.
ISO/IEC 20000-1:2018 is the first international standard for IT service management. This standard promotes the adoption of an integrated process approach to delivering managed IT services. It is aligned and fully compatible with the Information Technology Infrastructure Library (ITIL) framework.
Benefits of ISO/IEC 20000-1 to your organization
Benchmark how your managed services are delivered
Measure service levels and assess performance
Create a framework for independent assessment
Show an ability to meet customer requirements
Demonstrate your reliability and high quality of service
Opens your organization up to key markets who require certification
Measurable level of effectiveness and culture of continual improvement
Intertek has helped organizations around the world achieve ISO/IEC 20000-1 certification smoothly and cost effectively. We provide more than just a certificate: we have given them the tools to manage their IT systems more efficiently.
We assist in addressing the strategic business value generated by an organization's IT department, and the need to deliver high-quality IT services - not only at the back end, but also for customers and their interaction with the IT system.
Partner with Intertek for your ISO/IEC 20000-1 certification and gain the confidence that your organization is protected in all events.
We go beyond testing, inspecting and certifying products; we are a Total Quality Assurance provider to industries worldwide. Through our global network of state-of-the-art facilities and industry-leading technical expertise we provide innovative and bespoke Assurance, Testing.
Inspection and Certification services to customers. We provide a systemic approach to supporting our customers’ Quality Assurance efforts in each of the areas.
Of their.operations including R&D, raw materials sourcing, components suppliers, manufacturing, transportation, distribution and retail channels, and consumer management.
Achieving the ISO 20000 Lead Auditor certification is not an easy task, but with your Readynez Course and Learning Program we’ve done everything we can to support you from start to finish, ensuring you have the optimal conditions to succeed.
On this accelerated ISO 20000 Foundation course, you’ll study the IT Service Management processes, including: planning and implementing new and changed services, service delivery, relationship management, problem resolution, control processes, and release processes.
ISO 20000-1 is widely known for providing requirements for an IT Service Management system. Using this standard enables organizations of any kind to manage the IT Service system including service desk supports.
ISO/IEC 20000 is the international standard specifically for IT Service Management. It describes an integrated set of management processes which form a service management system for the effective delivery of services to the business and its customers.
This ISO/IEC 20000 (ISO 20000) course provides the delegates with a good understanding of Quality Management within the context of ISO/IEC 20000, the international standard for IT service management, more commonly known as ISO 20000.
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