This qualification is aimed at practitioners, managers, and consultants involved in an SMS implementation and/or on-going activities based on ISO/IEC 20000.
DurationThe purpose of the practitioner qualification is to confirm whether the delegate has achieved sufficient understanding of ISO/IEC 20000 and its application to be able to analyse and apply their knowledge to a range of activities that would support organizations in conforming to the requirements of ISO/IEC 20000-1, and achieving and retaining ISO/IEC 20000 certification.
This qualification is aimed at practitioners, managers, and consultants involved in an SMS implementation and/or on-going activities based on ISO/IEC 20000.
Understand the purpose, use and application of Parts 1, 2, 3 and 5 of the standard
Assist and advise organizations in the achievement of conformance to ISO/IEC 20000-1 and certification
Understand, explain and advise on issues regarding applicability and scope definition
Understand and explain the relationship between ISO/IEC 20000 and ITSM best practices, ITIL, and related standards, ISO 9001 and ISO/IEC 27001, and how this can be used to support the achievement of certification to ISO/IEC 20000
Explain and apply the requirements of ISO/IEC 20000-1
Explain the use of technology and tools to support the implementation and improvement of an SMS, the achievement of certification and the on-going demonstration of conformity to ISO/IEC 20000-1
Advise and assist in ISO/IEC 20000 certification readiness assessments to evaluate an SMS against the requirements of ISO/IEC 20000-1
Produce and assess a gap analysis supported by an improvement and implementation plan
Understand, create, apply and evaluate a service management plan, including the service management policy and objectives
Understand, create, apply and evaluate processes, procedures, process-specific plans and process-specific policies required by ISO/IEC 20000-1
Assist, advise and assess organizations on the implementation of continual improvement processes
Advise, prepare and analyse organizations for an ISO/IEC 20000 certification audit using the regulations of the APMG certification scheme
CM Training is a leading integrated training provider and training management service.
For twenty years CM Training has been delivering agile and innovative training solutions that work, helping organisations achieve productivity growth and business goals and providing career pathway opportunities for individual employees.
We maintain a comprehensive and up to date IT and business training and certification course directory of over 3000 courses created by more than 60 industry leading IT Vendors and partners including Microsoft, IBM, Prince2®, VMware, ITIL®, BCS, Citrix, Red Hat and Cisco.
Popular Course Brands
Our clients include prestigious organisations such as IBM, Home Affairs, HSBC and Virgin, as well as public sector institutions such as the Department of Health and the Department of Defence. CM Training has trained over 14000 students globally in more than 800 organisations in reputable, globally recognised certifications.
Whether you are a small, medium or large organisation, CM Training 's team of training experts can help determine the best direction, method, structure and budget to help you meet your training objectives.
Join our growing training community: book your next training with CM Training.
This 3-day course provides participants with a solid knowledge of the fundamentals of ISO/IEC 20000, the worldwide standard specifically aimed at IT Service Management. It describes an inter-grated set of management processes for the effective delivery of services to the business and its customers...
About Coursetakers.com
Coursetakers.com is more than a decade old course aggregator and Online course platform that helps students find courses and compare course prices from Training providers in the UAE, UK, USA, India and South Africa, by just submitting their inquiry through the website. Coursetakers also helps Institutes, Universities and Online Instructors market their courses, gain leads and get more students to enroll into their courses.
© 2024 coursetakers.com All Rights Reserved. Terms and Conditions of use | Privacy Policy
Online
USA
UK
India
UAE
South Africa
Canada
New Zealand
Australia
Malaysia
Singapore