This 3-day course provides participants with a solid knowledge of the fundamentals of ISO/IEC 20000, the worldwide standard specifically aimed at IT Service Management. It describes an inter-grated set of management processes for the effective delivery of services to the business and its customers.
This 3-day course provides participants with a solid knowledge of the fundamentals of ISO/IEC 20000, the worldwide standard specifically aimed at IT Service Management. It describes an inter-grated set of management processes for the effective delivery of services to the business and its customers.
ISO/IEC 20000 is aligned with and complementary to the process approach defined within ITIL. ISO/ IEC 20000 provides the only formal method to prove that an organisation’s processes are “ITIL compliant”, through formal, independent audit by registered certification organisations.
Who We Are And What We Do
ALC is a leading Australia-based provider of quality training for business and government, since 1994. Our focus is on best-practice methods and frameworks that help ensure you get the most out of your investment.
With offices in Sydney, Melbourne, Brisbane, Singapore and Kuala Lumpur, our courses are held regularly throughout Australia, New Zealand and South-East Asia. More than 55,000 people have trained with ALC.
Company Announcement
We are pleased to advise that as of 17 March 2023, ALC Training has become a part of the Tesserent Group of companies as the first key step of the new Tesserent Academy initiative.
The mission statement of the Tesserent Academy is to be the pre-eminent provider of cyber security education in the Asia-Pacific region. ALC, with its very strong background of nearly 30 years in information and cyber security training will provide Tesserent Academy with an immediate and commanding position in this sector.
By joining Tesserent, ALC will have access to a much greater range of resources which will lead to many new opportunities and significantly increased growth potential.
The focus will be on portfolio expansion, the development of new skills-based programs, and the creation of new certifications relevant to our region.
Why Choose Alc?
There are many providers of training, just as there are many providers of most services. So how do you choose?
Well, for starters, training for us is not a sideline activity – it is all that we do. And we have been doing it since March 1994. In that time, we have seen many training companies come and go. To be a market leader all this time, we must be doing something right.
We are a team of dedicated and capable people who care about what we do. We give it single-minded focus. We offer commitment, professionalism, and enthusiasm.
When You Train With ALC You Get:
This Certification Course Will Make You Conversant With Planning, Delivery And Support Of IT Services
The adoption of ISO 20000, the globally accepted standard for defining ITSM systems, enables organizations to control risks and achieve business benefits. There is a high demand for professionals capable of implementing the ISO 20000. The processes allow for greater efficiency
This five-day intensive course enables the participants to develop the necessary expertise to support an organization in implementing and managing a Service Management System as specified in ISO/IEC 20000-1.
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