ISO/IEC 20000 Foundation

by ALC Training Claim Listing

This 3-day course provides participants with a solid knowledge of the fundamentals of ISO/IEC 20000, the worldwide standard specifically aimed at IT Service Management. It describes an inter-grated set of management processes for the effective delivery of services to the business and its customers.

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3 Days

Course Details

This 3-day course provides participants with a solid knowledge of the fundamentals of ISO/IEC 20000, the worldwide standard specifically aimed at IT Service Management. It describes an inter-grated set of management processes for the effective delivery of services to the business and its customers.

ISO/IEC 20000 is aligned with and complementary to the process approach defined within ITIL. ISO/ IEC 20000 provides the only formal method to prove that an organisation’s processes are “ITIL compliant”, through formal, independent audit by registered certification organisations.

  • Brisbane Branch

    Level 1, 9 McInroy Street Taringa, Brisbane
  • Melbourne Branch

    Level 18, 101 Collins Street, Melbourne
  • Perth Branch

    Level 28, AMP Tower, 140 St Georges Terrace, Perth
  • Sydney Branch

    Level 14, Lumley House 309 Kent Street, Sydney
  • Canberra Branch

    Suite 7.01, Level 7 10 Hobart Place, Canberra

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