This ISO/IEC 20000 Foundation Certification Training is your gateway to service management excellence. This course is designed to introduce you to the fundamental concepts of service management and the requirements outlined in ISO/IEC 20000-1.
This ISO/IEC 20000 Foundation Certification Training is your gateway to service management excellence. This course is designed to introduce you to the fundamental concepts of service management and the requirements outlined in ISO/IEC 20000-1 for implementing a robust service management system (SMS).
Whether you're a manager, consultant, or aspiring professional, this training equips you with essential knowledge and skills to understand and apply service management principles effectively.
Our ISO/IEC 20000 Foundation Certification Training provides a comprehensive understanding of service management essentials. From grasping basic concepts to interpreting ISO/IEC 20000-1 requirements, this course emphasizes practical aanding of service management essentials.
From grasping basic concepts to interpreting ISO/IEC 20000-1 requirements, this course emphasizes practical application and real-world scenarios. Gain insights into organizational context, top management involvement, performance evaluation, and continual improvement strategies essential for successful SMS implementation.
By the end of this course, you'll be prepared to contribute effectively to service management initiatives and pursue certification as a "PECB Certified ISO/IEC 20000 Foundation" professional.
Learning Objectives:
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ISO/IEC 20000-1 specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve the service management system.
In this two day course, our expert instructors will teach you how to plan, execute and report on an audit of ITSM in an organization assessing its conformance with ISO/IEC 20000-1:2011 and in accordance with ISO 19011 and ISO 17021.
ISO/IEC 20000 is an international standard that allows organisations to demonstrate excellence and prove best practice in IT service management.The standard, ISO 20000, gives you guidelines with which you can assess and improve the quality of service management processes of an ICT organization.
Organizations mandatorily need a secure, well-established, IT Service Management system in place to achieve confidence and support from clients as well as customers. The ISO/IEC 20000 Lead Implementer Program ensures that professionals possess the knowledge and skills.
ISO/IEC 20000 defines an integrated set of management processes to form a unique service management system to work for effective delivery of services or products to the business and its respective customers. ISO 20000 training is offered by RVS Global
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