This ISO/IEC 20000 (ISO 20000) course provides the delegates with a good understanding of Quality Management within the context of ISO/IEC 20000, the international standard for IT service management, more commonly known as ISO 20000.
DurationThis ISO/IEC 20000 (ISO 20000) course provides the delegates with a good understanding of Quality Management within the context of ISO/IEC 20000, the international standard for IT service management, more commonly known as ISO 20000.
This accredited course also prepares delegates for the industry-recognised APMG ISO 20000 Foundation Certificate.
Who Should Attend Our ISO 20000 Foundation Training Course?
This course is aimed at a wide audience of IT service management staff of IT service providers (with internal or external customers) with an interest in service quality management and ISO 20000, especially if working in an organisation working towards (or already certified in) ISO 20000.
The combination of the ITIL® Foundation and this qualification will provide a firm basis for professionals working in an ISO 20000 certified organisation.
Prerequisities
There are no pre-requisites for this course, although the ITIL Foundation Certificate is strongly recommended.
The ISO/IEC 20000 (ISO20000) Professional Qualification
The qualification is based on a 40-question, 1-hour multiple-choice closed book examination. Typically, the examination is taken at the end of the course. Successful delegates will be awarded the APMG ISO/IEC 20000 Foundation Certificate.
Fox IT is a leading information technology service management (ITSM) and governance business. We provide a range of ITSM training and ITSM consulting solutions to blue-chip companies and government organisations around the world.
We operate in a niche market and support our clients with their end-to-end ITSM initiatives improving their People, Processes and tools using a great depth of our experience, our recognised expertise and a results oriented approach that means we are can become your closest partner in how you deliver quality services.
Established in 1981, Fox IT has over 35 years experience in Service Management and is at the forefront of deploying ITSM ‘best practice’ across the industry. We achieve repeated success in our engagements through stakeholder and business interaction, contextual training and professional development.
Our engagements are business aligned, fit-for-purpose process development and implementation as well as support and project management for ITSM tool deployment. Our tried and tested methodologies and tools accelerates delivery saving cost and effort, with deep ITSM heritage.
ISO 20000-1 is widely known for providing requirements for an IT Service Management system. Using this standard enables organizations of any kind to manage the IT Service system including service desk supports.
ISO 20000-1 IT Service Management System (ITsMS) defines requirements for service providers (IT services, telecommunication services, transmission services, production technologies maintenance ….) to ensure the customers that each of their requirement related to contracted service is satisfied ...
The ISO 20000 accreditation of ITSMS demonstrates its efficacy. To obtain this certification, organizations require specialized personnel. Specialization in this domain is possible through obtaining the ISO 20000 Foundation Certification in Belfast United Kingdom.
ISO 20000 is a globally recognised standard for Service M
ISO 20000 Lead Implementer course is offered by Pearce Mayfield.Pearce Mayfield believes everyone should have access to the skills and knowledge they need to succeed
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