ISO/IEC 20000 Practitioner

ISO/IEC 20000-1:2018 is the internationally recognized standard for a service management system. It supports the management of the service lifecycle, including the planning, design, transition, delivery and improvement of services to meet agreed requirements, so they deliver value for customers, users and the service provider.

Course Objectives:

By attending this course you’ll discover how to implement an SMS based on ISO/IEC 20000-1:2018. Using a step-by-step approach with the aid of a toolkit, you’ll learn how to develop an implementation plan, create necessary documentation and implement your SMS. Specifically, the student will be able to:

• Recognize a typical framework for implementing ISO/IEC 20000-1:2018.
• Interpret key concepts and requirements of ISO/IEC 20000-1:2018 from an implementation perspective.
• Identify the benefits specific to your organization in relation to implementing an effective SMS.
• Prepare for third party certification.
• You will have the skills to:
• Conduct a baseline review of an organization’s current position with regard to ISO/IEC 20000-1:2018.