ISO/IEC 20000-1:2018 is the internationally recognized standard for a service management system. It supports the management of the service lifecycle, including the planning, design, transition, delivery and improvement of services.
DurationISO/IEC 20000-1:2018 is the internationally recognized standard for a service management system. It supports the management of the service lifecycle, including the planning, design, transition, delivery and improvement of services to meet agreed requirements, so they deliver value for customers, users and the service provider.
Course Objectives:
By attending this course you’ll discover how to implement an SMS based on ISO/IEC 20000-1:2018. Using a step-by-step approach with the aid of a toolkit, you’ll learn how to develop an implementation plan, create necessary documentation and implement your SMS. Specifically, the student will be able to:
Info Trek is a leading provider of corporate technology training in Malaysia. With more than 20 years of training and development experience, we bring learning to everyone who seeks to better themselves be it enterprise training courses, or individual professionals and enthusiasts.
Our core business is built on training and nurturing learners to instill them with the ability to go beyond their limits; arming them with knowledge to keep up with the fast-paced corporate world. We live to learn, work to build innovations, and our organization believes in striving better service delivery with new methods, embracing new technology and mediums to deliver efficient and innovative results.
Food Safety Management System (FSMS ISO22000) training is offered by Fortis EHS PLT. We are Committed, Competent & Compliant to fulfil our client’s Environmental, Health, Safety & Sustainability requirement and needs.
ISO/IEC 20000 IT Service Management (ITSM) course is offered by Charleston Management Centre. Our Information Security courses are the core of our professional course. Our instructors have profound subject matter knowledge and industry/domain experience.
The international standard ISO/IEC 20000 is dedicated to IT Service Management. It refers to a collection of management processes that together create a service management system for the efficient delivery of services to a company's clients.
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