ISO/IEC 20000 is a standard for service management that can be applied to IT and non-IT services and is already used around the world. Forget the arguments about which framework/best practice guidance to use. ISO/IEC 20000 can be supported by ITIL, VeriSM, Devops, IT4IT, and any other framework.
DurationISO/IEC 20000 is a standard for service management that can be applied to IT and non-IT services and is already used around the world.
Forget the arguments about which framework/best practice guidance to use. ISO/IEC 20000 can be supported by ITIL, VeriSM, Devops, IT4IT, and any other framework.
The third edition of the standard is to be published in Q4 of 2018 and will be launched at itSMF UK’s annual conference by Lynda Cooper, the project editor and world-wide expert for the standard
Do you already use ISO/IEC 20000 and want to find out about what is new? Do you want to find out what ISO/IEC 20000 is? Are you sceptical about the use of standards and want a chance to listen to why they are useful?
Does your organisation need to improve its services? Does your organisation need to prove through certification that it can consistently deliver high quality services?
What will it involve?
This workshop will provides a full review of the revised standard covering:
Why the revision was needed and how it addresses today’s business and service management challenges
The benefits of the standard and of the revision
What is new, changed or removed
The timeline for transition for organisations already certified.
Lynda will use her experience of supporting many organisations to gain certification to ISO/IEC 20000 to give practical examples of its use and benefits. Use this event to learn and take back to your organisation the information to support them on their journey to gaining the benefits of the updated ISO/IEC 20000 standard.
itSMF UK is the country’s leading membership association for service management professionals – with members ranging from individual service management practitioners to large multinational organisations.
We have spent the last three decades helping ITSM professionals both to be better and to do better. As the first of an international network of itSMF chapters, it has followed a path of enriching the working lives of its members, as well as those who benefit from its events, training and guidance, and those recognised by its annual awards.
itSMF UK has also changed with the times, reflecting both the desire for greater professionalism in the ITSM community and the use of ITSM thinking, principles, best practices, and technology outside the IT world.
Thus, new products and services have been created that are designed to improve the capabilities of both ITSM professionals and service managers working across different business disciplines, such as human resources and facilities. Recognising the fact that service management is not just an IT capability, it’s an organisational capability.
ISO 20000 is the international standard that describes best practice for IT service management (ITSM). The standard is closely aligned to Information Technology Infrastructure Library (ITIL) in terms of its approach and objectives but is increasingly becoming the norm for ITSM systems.
On this accelerated ISO 20000 Foundation course, you’ll study the IT Service Management processes, including: planning and implementing new and changed services, service delivery, relationship management, problem resolution, control processes, and release processes.
Achieving the ISO 20000 Lead Auditor certification is not an easy task, but with your Readynez Course and Learning Program we’ve done everything we can to support you from start to finish, ensuring you have the optimal conditions to succeed.
By attending this course you’ll learn about the ISO/IEC 20000-1 requirements and how to interpret and apply the key concepts and principles of the standard to existing processes within your organization.
ISO/IEC 20000 is the international standard specifically for IT Service Management. It describes an integrated set of management processes which form a service management system for the effective delivery of services to the business and its customers.
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