ISO 20000 is the international standard that describes best practice for IT service management (ITSM). The standard is closely aligned to Information Technology Infrastructure Library (ITIL) in terms of its approach and objectives but is increasingly becoming the norm for ITSM systems.
ISO 20000 is the international standard that describes best practice for IT service management (ITSM). The standard is closely aligned to Information Technology Infrastructure Library (ITIL) in terms of its approach and objectives but is increasingly becoming the norm for ITSM systems.
Implementation of this standard helps organisations to understand and evaluate how effectively they deliver managed services, measure service levels, and assess their performance against agreed service levels.
The main driver behind adopting the standard is to demonstrate to current and potential clients that the organisation is committed to providing a high-quality service.
Adopting the standard can also assist with the more efficient use of limited resources and can reduce the cost of variation and poor service provision, therefore helping with customer retention.
Many customers will also use the standard as a condition for the appointment of the IT related service providers in their supply chain.
Why should it be considered?
ISO 20000 can help your organisation standardise its information technology (IT) service management, improve services, demonstrate its ability to meet requirements and create a robust framework which will allow for independent assessment. It sets the standards that service management processes should aim for at an internationally recognised level.
Quadra has become a market leader in assisting clients to achieve and maintain certification to ISO standards, the provision of compliance advice and assistance and the provision of training in these areas.
With a proven track record developed over 30 years in both local and international markets, we have developed a strong and unrivalled reputation in all industry sectors and with a wide and varied client base.
Ranging from small, local, indigenous companies to large multinationals throughout Northern Ireland, Ireland, United Kingdom and Internationally (including projects in Spain, France, USA, Germany, Sweden, Denmark, UAE, South Africa, Zimbabwe, Lebannon)
Quadra’s consultancy team is both highly skilled and experienced. Our simple no-nonsense approach is focused on delivering value and adding benefit. Our core objectives are as follows:
Delivering Solutions – Our aim is to provide our clients with a solution which addresses their need. Whether that be a requirement to achieve certification to an international standard, improve an existing ISO management system, manage a particular risk, or develop skills through training – our aim will always be to deliver a solution that works.
Adding Value – Our focus is on delivering a solution which adds value and benefit. In the case of ISO standards this means developing simple but effective systems which avoid bureaucracy and unnecessary content. For compliance this means collaborating closely with you to develop solutions which are workable and practical. For training this means understanding your training need and delivering content which is bespoke and focused on addressing your business need.
Building Trust – 30 years in business has taught us that alongside our staff, our clients are our most important asset. Our aim is to become your trusted partner of choice and to build enduring business relationships.
ISO 20000 Lead Implementer course is offered by Pearce Mayfield.Pearce Mayfield believes everyone should have access to the skills and knowledge they need to succeed
The ISO 20000 accreditation of ITSMS demonstrates its efficacy. To obtain this certification, organizations require specialized personnel. Specialization in this domain is possible through obtaining the ISO 20000 Foundation Certification in Belfast United Kingdom.
ISO/IEC 20000 is a standard for service management that can be applied to IT and non-IT services and is already used around the world. Forget the arguments about which framework/best practice guidance to use. ISO/IEC 20000 can be supported by ITIL, VeriSM, Devops, IT4IT, and any other framework.
This Practitioner course is designed to communicate the details of the ISO/IEC 20000-1:2018 standard within the ISO/IEC 20000 APMG certification scheme guidelines.
This training combines our ISO 20000-1 requirements and implementation courses, with an additional 2 days of content with examination. This will provide you with: An in-depth understanding of the Standard; the best practice methods to implement the Standard within your organization; and ensure its ...
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