Gain an in-depth knowledge of software application in business, features and functions, installations, support issues and general user problems with this IT Desktop Support programme.
DurationGain an in-depth knowledge of software application in business, features and functions, installations, support issues and general user problems with this IT Desktop Support programme. This qualification will equip you to enter any PC business environment in a vital support or training role.
Your registration with NewBridge College ensures that you get full access to our campus. This includes being able to attend our full-time blended lecture and tutorial support programme, the NewBridge College Accelerate Academy coupled with our unique Professional Development Programme and the opportunity to enjoy our vibrant campus and sport and social activities.
You will also receive the opportunity to join our NewBridge College Accelerate Academy, specifically designed to support and complement your programme and give you an advantage for life.
NewBridge College provides all material, content, teaching and certification for the Sector Education and Training Authority (SETA) and industry-aligned programmes.
On successful completion, you will receive this qualification which is a registered and accredited South African qualification. SAQA ID: 21191 | NQF 4
What You Will Learn:
Installing, configuring and using business computer software packages
Administering and supporting a front page at their site
Installing, administering, optimising and troubleshooting MS Windows
Implementing a local and wide area network
Performing day-to-day administrative and maintenance tasks on a network
Configuring, customising, optimising and integrating operating systems in a single domain environment
Implementing Microsoft Server in an enterprise environment
Installing a variety of software packages in both a standalone and network environment, and troubleshooting software problems
Programme Content:
Installing, Configuring and Using Business Computer Software Packages
Administering and Supporting a Front Page at Their Site
Microsoft Windows: Installations, Configuration, Customisation, Optimisation, Network Integration, Administration, Troubleshooting, Messaging and Support Issues
Local and Wide Area Networks
Administrative and Maintenance Tasks on a Network
Configuring, Customising, Integrating and Troubleshooting Operating Systems
Implementing Microsoft Windows Server
Installing Software Packages and Troubleshooting Software Problems
PC Architecture 101 (CompTia)
PC Architecture 102 (CompTia)
Networking Fundamentals (Microsoft)
Word 2016 Expert: Creating Documents for Effective Communication
Excel 2016 Expert: Interpreting Data for Insights
PowerPoint 2016: Core Presentation Design and Delivery Skills
Access 2016: Core Database Management, Manipulation and Query Skills
Outlook 2016: Core Communication, Collaboration and Email Skills
Introduction to Application Development
NewBridge College pioneered and academic offering that has been designed to keep students engaged, motivated and able to enjoy what they are doing while they prepare for either a NewBridge College qualifications or external qualifications.
We’ve taken the initiative to develop an independent, contemporary and responsive educational model offering an additional and voluntary support programme to external qualifications as well as providing NewBridge College skills-based qualifications, in an environment designed to give you the tools to adapt to our ever-changing world.
In all instances the NewBridge College model revolves around a unique concept of blended learning and support that offers today’s students the flexibility to attend our campus and benefit from great academic support, personal and professional development and a vibrant sports and social life.
The outcome of this programme creates entry-level systems support professionals with good fundamental knowledge of the information technology field, coupled with interpersonal and business skills, allowing for specialisation in various systems support fields.
The purpose of this qualification is to build a foundational entry into the field of Computer Sciences and Information Technology, specifically into the field of Systems Support, covering basic knowledge needed for further study in the field of Systems Support at Higher Education Levels.
In this department the IT Technical support qualification creates entry-level systems support professionals with good fundamental knowledge of the technical support field.
Given the development in the IT world, IT System Support becomes a very important and competitive field to develop and improve a country. Through this program, students will be exposed to main aspects that cover providing support for business systems.
It introduces theoretical concepts of EUC and requires the application thereof to develop a range of skills that will enable learners to be better-informed workers in the IT industry.
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