IT Desktop Support Programme

Gain an in-depth knowledge of software application in business, features and functions, installations, support issues and general user problems with this IT Desktop Support programme. This qualification will equip you to enter any PC business environment in a vital support or training role.

Your registration with NewBridge College ensures that you get full access to our campus. This includes being able to attend our full-time blended lecture and tutorial support programme, the NewBridge College Accelerate Academy coupled with our unique Professional Development Programme and the opportunity to enjoy our vibrant campus and sport and social activities.

You will also receive the opportunity to join our NewBridge College Accelerate Academy, specifically designed to support and complement your programme and give you an advantage for life.

NewBridge College provides all material, content, teaching and certification for the Sector Education and Training Authority (SETA) and industry-aligned programmes.

On successful completion, you will receive this qualification which is a registered and accredited South African qualification. SAQA ID: 21191 | NQF 4

What You Will Learn:

• Installing, configuring and using business computer software packages

• Administering and supporting a front page at their site

• Installing, administering, optimising and troubleshooting MS Windows

• Implementing a local and wide area network

• Performing day-to-day administrative and maintenance tasks on a network

• Configuring, customising, optimising and integrating operating systems in a single domain environment

• Implementing Microsoft Server in an enterprise environment

• Installing a variety of software packages in both a standalone and network environment, and troubleshooting software problems

Programme Content:

• Installing, Configuring and Using Business Computer Software Packages

• Administering and Supporting a Front Page at Their Site

• Microsoft Windows: Installations, Configuration, Customisation, Optimisation, Network Integration, Administration, Troubleshooting, Messaging and Support Issues

• Local and Wide Area Networks

• Administrative and Maintenance Tasks on a Network

• Configuring, Customising, Integrating and Troubleshooting Operating Systems

• Implementing Microsoft Windows Server

• Installing Software Packages and Troubleshooting Software Problems

• PC Architecture 101 (CompTia)

• PC Architecture 102 (CompTia)

• Networking Fundamentals (Microsoft)

• Word 2016 Expert: Creating Documents for Effective Communication

• Excel 2016 Expert: Interpreting Data for Insights

• PowerPoint 2016: Core Presentation Design and Delivery Skills

• Access 2016: Core Database Management, Manipulation and Query Skills

• Outlook 2016: Core Communication, Collaboration and Email Skills

• Introduction to Application Development