SureSkills is an internationally Accredited Training Organisation (ATO) with ITIL governing bodies. Our training programmes and trainers are up to Peoplecert's latest standards that can guide you through the adoption and implementation of a framework, with as little or as much involvement needed, to
DurationSureSkills is an internationally Accredited Training Organisation (ATO) with ITIL governing bodies. Our training programmes and trainers are up to Peoplecert's latest standards that can guide you through the adoption and implementation of a framework, with as little or as much involvement needed, to achieve your goals.
Key Benefits of Service Management training?
Improving the alignment of IT to your business, providing services that directly meet customer needs
Elevating the quality of your IT services by understanding availability, security, capacity and continuity – as well as planning solutions that deliver
Lowering the cost of IT by reducing wasted effort and focusing on getting things right the first time
Saying we believe in integrity requires us to live by the highest standards in everything we say and do. The policy & values of SureSkills is to conduct all of our business in an honest and ethical manner.
And to comply with all applicable legislation. We are entirely committed to acting professionally and with integrity in all business dealings and relationships whether in Ireland, UK or abroad.
The most widely accepted worldwide standard for IT service management systems (IT SMS) is ISO/IEC 20000-1:2018. It is a general standard that may be used to any service organization, not just those who provide IT services, to increase business value.
Information technology (IT) systems are often overlooked or only superficially addressed as a technology issue, but the information they hold is the most important strategic asset an organization has at its disposal. Properly managed IT services are a critical component of business success.
ISO 20000 is the international standard that describes best practice for IT service management (ITSM). The standard is closely aligned to Information Technology Infrastructure Library (ITIL) in terms of its approach and objectives but is increasingly becoming the norm for ITSM systems.
ISO/IEC 20000-1:2018 defines the requirements for a service provider to deliver managed services. It is the first international standard for service management and promotes the adoption of an integrated process approach to effectively deliver managed services.
By attending this course you’ll learn about the ISO/IEC 20000-1 requirements and how to interpret and apply the key concepts and principles of the standard to existing processes within your organization.
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