IT Service Management System Internal Auditor

by TÜV SÜD Claim Listing

This is an intensive course to help participants to learn how to audit based on the ISO/IEC 20000-1:2018 Information Technology – Service Management System.

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img Duration

2 Days

Course Details

About The Course

This is an intensive course to help participants to learn how to audit based on the ISO/IEC 20000-1:2018 Information Technology – Service Management System.

 

What Will You Learn From The Course?

At the end of this course, participants will be able to:

  • Gain an understanding of the ISO/IEC 20000-1:2018 requirements
  • Prepare, conduct and follow-up on ISO/IEC 20000-1:2018 audit activities
  • Gain the skills to assess an organization’s capability to manage its IT Service Management System

 

Topics to be covered in this course include:

Day 1 – Awareness:

  • Introduction

  • Changes in the ISO/IEC 20000-1:2018 standard

  • ISO/IEC 20000-1:2018 requirements

 

Day 2 – Audit Process:

  • Introduction to audits

  • Guidelines for auditing management systems

  • Audit Process

 

What Is The Course Methodology?

Participants will learn through lectures, case studies, group exercises and discussions.

 

Who Should Take This Course?

This course is specially designed for:

Personnel involved in the coordination, auditing or maintaining of an IT Service Management System in their organization.

 

Prerequisite:

None

  • West Branch

    15 International Business Park, West

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