This is an intensive course to help participants to learn how to audit based on the ISO/IEC 20000-1:2018 Information Technology – Service Management System.
About The Course
This is an intensive course to help participants to learn how to audit based on the ISO/IEC 20000-1:2018 Information Technology – Service Management System.
What Will You Learn From The Course?
At the end of this course, participants will be able to:
Topics to be covered in this course include:
Day 1 – Awareness:
Introduction
Changes in the ISO/IEC 20000-1:2018 standard
ISO/IEC 20000-1:2018 requirements
Day 2 – Audit Process:
Introduction to audits
Guidelines for auditing management systems
Audit Process
What Is The Course Methodology?
Participants will learn through lectures, case studies, group exercises and discussions.
Who Should Take This Course?
This course is specially designed for:
Personnel involved in the coordination, auditing or maintaining of an IT Service Management System in their organization.
Prerequisite:
None
ABOUT TÜV SÜD
In 1866, our founders had a bold vision to reduce the impact of technological risks and protect people, assets and the environment. More than 150 years on, sustainability and safety continue to be the backbone of our mission and services.
Our aim is to inspire trust in technology, enabling progress by managing technology-related risks and facilitating change. This commitment is embodied in our claim “Add value. Inspire trust.”
We work progressively towards being the trusted partner of choice for safety, security and sustainability solutions, adding tangible value to our clients globally. As we look towards the future, we believe that sustainability and digitalisation will continue to shape the narrative of commerce and society.
Today, we are represented by more than 26,000 employees located across over 1,000 locations. Our community of experts is passionate about technology and is inspired by the possibilities of your business.
United by the belief that technology should better people’s lives, we work alongside our customers to anticipate and capitalise on technological developments.
Going beyond regulatory compliance, we inspire trust in a physical and digital world to create a safer and more sustainable future.
Our Purpose, Mission, Vision And Claim
TÜV SÜD’s story started in 1865 when a fatal accident gave rise to an enduring legacy and spawned a global industry. Since then, we have grown to become a trusted partner of choice in safety, security and sustainability solutions.
Committed to our purpose, our employees are united globally by the following mission, vision and claim.
Our Purpose
Enabling progress by protecting people, the environment and assets from technology-related risks.
Our Mission
We are passionate about people, the environment and technological progress. We anticipate technological developments and facilitate change – defining standards and going beyond regulatory compliance. Staying true to our founding principle, we add value by creating a safer and more sustainable future.
Our Vision
To be the trusted partner of choice for safety, security and sustainability solutions that add tangible value to our clients in a physical and digital world.
Our Claim
Our claim “Add value. Inspire trust.” represents the essence of the mission statement and vision.
Inspiring Trust Through The 4 Technological Revolutions
Throughout history, new technologies have revolutionised society. But new technology also creates uncertainty until we understand how it works and can manage the risk.
From the steam engines of the Industrial Revolution to our modern hyper-connected world, TÜV SÜD has a proven track record of partnering businesses and inspiring people to trust in new technologies.
From The Industrial Revolution To Industry 4. 0
To date, our world today has been shaped by three major technological revolutions. The first introduced the use of steam boilers in production. Engines and electricity heralded the arrival of the second.
For the third revolution, production was further automated using electronics and IT. Today, we stand at the dawn of the fourth revolution – Industry 4.0. Here, we explore the many milestones that have contributed to our reputation as a trusted partner of choice in safety, security and sustainability solutions.
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