IT Training Framework

Working in the IT industry is a true challenge. The ever growing complexity and integration of business processes and the continuous evolvement of information technology have reached levels never seen before and to keep up with all the changes is truly demanding.

This has led to a serious shortage of skilled IT workers that are relevant and updated on the changes in the industry. The high demand for skilled IT workers is still growing and becoming more critical than ever before. It is imperative that an IT professional continue leveraging himself/herself to remain relevant in the industry.

Audience Profile

Senior IT professionals, team leaders, supervisors and managers such as IT Manager, Enterprise Architect, ICT Consultant, ICT Operations Manager, Project Manager, Systems Analyst, Systems Architect, Business Analyst, ICT Security Manager, Business Information Manager, ICT Security Specialist, Service Manager, Digital Media Specialist, ICT Trainer, Quality Assurance Manager, Account Manager.

The CITM© is most suited for seasoned IT professionals who have a need to understand the requirements and core competences for managing IT in mission-critical environments.

It is best suited for participants who have between two and four years of actual working experience in IT, with knowledge of systems, network and/or applications, service desk operations and/or IT professionals working in the position of team leader/supervisor/manager in any area of IT. This includes those individuals working in the field of sales and consultancy with solution providers.

At Course Completion

After completion of the course the participant will be able to:

• Provide guidance and implementation for IT strategy as set by senior IT and business management

• Select and manage staff, implement training programs, career plan development and job rotation programs

• Select, evaluate and negotiate vendors using RFI, RFP and selection criteria

• Provide guidance for developing, testing and implementing business applications

• Manage and/or assist in IT project management

• Design and implement service management processes for problem and change management

• Understand the need for business continuity and design the business continuity plan

• Review and implement information security practices and controls

• Understand the need for business change, the role and activities of the Business Relationship Manager

• Initiate and assist in risk management practices

• Understand and select new technologies such as Blockchain, Big Data and Artificial Intelligence

• Select suitable technologies for information management

• Measure and improve quality of IT services