ITIL (Intermediate, SS)

About the course:

• 16 hours of instructor led classroom training
• ITIL Intermediate exam
• 100% Success Rate
• Hard copy of the material
• Softcopy of SS material
• E- certificate
• Highly competent and ITIL Expert certified trainers
• Free refreshment classes within 6 months

Course Ooutline:

 ITIL Intermediate SS- Course objective

• Introduction to service strategy
• Service strategy principles
• Service strategy processes
• Governance
• Organizing for service strategy
• Technology considerations
• Implementing service strategy
• Challenges, critical success factors and risks

Benefit:

• Improved understanding of customers and market spaces
• Ability to identify and analyze demand patterns and use of services
• Superior capabilities for managing overall services portfolio
• Ability to optimize IT investments
• Improves job performance and opens up better career avenues