This ITIL® 2011 Overview course is designed to introduce the latest ITIL® edition 2011 concepts
DurationThis ITIL® 2011 Overview course is designed to introduce the latest ITIL® edition 2011 concepts and explains the major differences with earlier versions of ITIL®.
ITIL® is a set of best practices guidance that has become a worldwide-adopted framework for Information Technology Services Management (ITSM) by many Public & Private Organizations. Since early 1990, ITIL® has been evolving from focusing on Functions and Processes under versions 1 and 2 to focusing on the Full Service Lifecycle Management under current version.
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ITIL 4 foundation course is useful for any individual working in an IT or non-IT environment. This is also useful for anyone who requires a basic understanding of the ITIL framework.
ITIL 4 provides a practical and flexible approach to move to the new world of digital transformation and embrace an end-to-end operating model for the delivery and operation of products and services.
ITIL is the most widely recognised framework for IT and digitally enabled services in the world. It provides comprehensive, practical and proven guidance for establishing an effective service management system
This course helps students to realise the importance of design process in a ITIL service cycle and enable them with skills to continually improve and develop IT services required by an organisation.
The ITIL 4 Specialist Create, Deliver and Support (CDS) course further explores the concepts introduced in ITIL 4 Foundation, while also considering challenges faced by today’s enterprises – from professionalism, team culture and collaboration, to outsourcing work and managing multiple supplier...
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