This ITIL® 2011 Overview course is designed to introduce the latest ITIL® edition 2011 concepts
DurationThis ITIL® 2011 Overview course is designed to introduce the latest ITIL® edition 2011 concepts and explains the major differences with earlier versions of ITIL®.
ITIL® is a set of best practices guidance that has become a worldwide-adopted framework for Information Technology Services Management (ITSM) by many Public & Private Organizations. Since early 1990, ITIL® has been evolving from focusing on Functions and Processes under versions 1 and 2 to focusing on the Full Service Lifecycle Management under current version.
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The ITIL 4 Specialist Create, Deliver and Support (CDS) course further explores the concepts introduced in ITIL 4 Foundation, while also considering challenges faced by today’s enterprises – from professionalism, team culture and collaboration, to outsourcing work and managing multiple supplier...
In the ITIL® 4 Strategist Direct, Plan and Improve (DPI) module, you’ll learn to leverage the influence and impact of Agile and Lean for the organization’s benefit. Gain practical skills and equip yourself with the tools and strategies for planning and delivering continual improvement with nec...
Learn about ITIL® 4 which is built on the established core of best practice in the ITIL guidance, and earn the ITIL 4 Foundation Certificate in IT Service Management in three days!
ITIL 4 is widely seen as a game changer that has breathed new life into IT Service Management. The ITIL 4 Foundation training is an advanced guidance that prepares organisations for success in their digital transformation journey by focusing on creating and delivering value to their customers.
The ITIL Certification Scheme Provides A Modular Approach To The ITIL Framework
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