This ITIL® 2011 Overview course is designed to introduce the latest ITIL® edition 2011 concepts
DurationThis ITIL® 2011 Overview course is designed to introduce the latest ITIL® edition 2011 concepts and explains the major differences with earlier versions of ITIL®.
ITIL® is a set of best practices guidance that has become a worldwide-adopted framework for Information Technology Services Management (ITSM) by many Public & Private Organizations. Since early 1990, ITIL® has been evolving from focusing on Functions and Processes under versions 1 and 2 to focusing on the Full Service Lifecycle Management under current version.
Our team boasts 20+ years of experience designing, developing, and delivering a full suite of industry-leading technology education classes and training solutions across the globe.
Our trainers, equipped with expert industry experience and an unparalleled commitment to quality, facilitate classes that are offered in various delivery formats so our clients can obtain the training they need when and where they need it.
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