ITIL 4

by Radical Technologies Claim Listing

ITIL 4, which stands for Information Technology Infrastructure Library version 4, is a globally recognized framework for IT service management (ITSM). It provides a set of best practices and guidelines for organizations to effectively plan, deliver, and manage IT services.

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img Duration

24 Hours

Course Details

ITIL 4, which stands for Information Technology Infrastructure Library version 4, is a globally recognized framework for IT service management (ITSM). It provides a set of best practices and guidelines for organizations to effectively plan, deliver, and manage IT services to meet business needs and goals.

ITIL 4 is suitable for organizations of all sizes and industries that want to improve their IT service management capabilities, enhance customer satisfaction, and align IT services with business objectives.

 

Table of Contents:

  • 1.IntroductiontoServiceManagementandITIL
  • ITServiceManagementintheModernWorld
  • About ITIL4
  • TheStructureandBenefitsoftheITIL4Framework
  • The ITILSVS
  • The Four DimensionsModel
  • 2.KeyConceptsofServiceManagement
  • Value and ValueCo-Creation
  • ValueCo-Creation
  • Organizations,ServiceProviders,ServiceConsumers,andOtherStakeholders
  • ServiceProviders
  • ServiceConsumers
  • OtherStakeholders
  • Products andServices
  • Configuring Resources for ValueCreation
  • ServiceOfferings
  • ServiceRelationships
  • The Service RelationshipModel
  • Value: Outcomes, Costs, andRisks
  • Outcomes
  • Costs
  • Risks
  • Utility andWarranty
  • Summary
  • 3.TheFourDimensionsofServiceManagement
  • Organizations andPeople
  • Information andTechnology
  • Partners andSuppliers
  • Value Streams andProcesses
  • Value Streams for ServiceManagement
  • Processes
  • ExternalFactors
  • Summary
  • 4.TheITILServiceValueSystem
  • Service Value SystemOverview
  • Opportunity, Demand, andValue
  • The ITIL GuidingPrinciples
  • Focus onValue
  • Start Where YouAre
  • ProgressIterativelywithFeedback
  • Collaborate and PromoteVisibility
  • Think and WorkHolistically
  • Keep it Simple andPractical
  • Optimize andAutomate
  • PrincipleInteraction
  • Governance
  • Governing Bodies andGovernance
  • Governance in theSVS
  • Service ValueChain
  • Plan
  • Improve
  • Engage
  • Design andTransition
  • Obtain/build
  • Deliver andSupport
  • ContinualImprovement
  • Steps of theContinual ImprovementModel
  • ContinualImprovement and the GuidingPrinciples
  • Practices
  • Summary
  • And more.
  • Kochi Branch

    Office No 44/71,44/72 , KP Varkey Complex MKK Nair Road, PO, Kochi
  • Pune Branch

    4th Floor, Medhi Park, DP Rd, above Bata Showroom, opposite Shiv Sagar Hotel, Harmony Society, Ward No. 8, Wireless Colony, Aundh, Pune
  • Thrissur Branch

    Suharsha Towers, 2nd, Complex, Thrissur

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