ITILĀ® 4 Foundation

by ALC Training Claim Listing

ITIL 4 is widely seen as a game changer that has breathed new life into IT Service Management. The ITIL 4 Foundation training is an advanced guidance that prepares organisations for success in their digital transformation journey by focusing on creating and delivering value to their customers.

$1790

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2 Days

Course Details

ITIL 4 – the Ultimate in IT Service Management

ITIL 4 is widely seen as a game changer that has breathed new life into IT Service Management. The ITIL 4 Foundation training is an advanced guidance that prepares organisations for success in their digital transformation journey by focusing on creating and delivering value to their customers.

The result of a great amount of global research and development work across IT and service management industries, the latest ITIL 4 has been designed to help organisations meet the increasing challenges of today’s complex digital environment by integrating concepts from Agile, DevOps and Design Thinking. 

 

ITIL 4 Foundation

The ITIL Foundation certification course is the essential starting point for anyone wanting to get started in ITIL. No longer a “nice to have” but a “must have” for any organisation or department or individual serious about improving IT Service Management.

 

ITIL 4 Certification Scheme

You can get a good idea of the new ITIL 4 Certification Scheme in the diagram below.  The Scheme comprises a number of modules:

  • ITIL 4 Foundation Certificate – the entry level to ITIL 4 Certification

  • Three ITIL Specialist modules (Create, Deliver & Support; Drive Stakeholder Value; High Velocity IT)

  • ITIL Strategist

  • ITIL Leader

There are three high-level designations that can be attained:

  • ITIL Managing Professional (MP)

  • ITIL Strategic Leader (SL)

  • ITIL Master, the highest level certification.

To obtain the ITIL Managing Professional (MP) or ITIL Strategic Leader (SL) designations you must complete all modules in each stream, with ITIL Strategist being common to both.

Note: There is no transition module (bridging course) from ITIL v3 Foundation to ITIL 4 Foundation.  If you already have ITIL v3 Foundation and wish to take an ITIL 4 Specialist/Strategist/Leader course, then the recommended approach is to first take ITIL 4 Foundation in order to be able to transition to the new scheme.

 

Outcomes

The aim of the ITIL 4 Foundation training and certification course is for each participant to be able to:

  • Understand and use the ITIL terminology and key concepts

  • Understand the four dimensions of service management that collectively provides a holistic approach to the delivery of service value to the customers

  • Understand the ITIL Management Practices

  • Understand the ITIL Service Value System

  • Understand the ITIL Guiding Principles, the need for Governance and Continual Improvement

 

Who Should Attend

The ITIL 4 Foundation course is appropriate for:

  • Any individual working in an IT environment who requires a basic understanding of the ITIL Best Practice framework

  • Any individual who needs a greater understanding of how an organisation can make use of ITIL to enhance the quality of IT services and the managing thereof

  • Anyone who may have an interest in the subject such as Business Owners, IT Managers, Project Managers, Service Desk staff, Operations staff, Developers

 

Course Contents

Introduction

  • History of ITIL

  • IT Service Management in the modern world

  • About ITIL 4

  • The structure and benefits of the ITIL 4 Framework

Key Concepts

  • Value and value co-creation

  • Organisations, service providers, service consumers, and other stakeholders

  • Products and services

  • Service relationships

  • Value: outcomes, costs and risks

The Four Dimensions of Service Management

  • Organisations and people

  • Information and technology

  • Partners and suppliers

  • Value streams and processes

  • External factors

The ITIL Service Value System

  • Opportunity, demand and value

  • ITIL Guiding Principles

  • Governance

  • Service Value Chain

  • Continual Improvement

ITIL Management Practices

  • 5.1 General Management Practices

    • Continual Improvement

    • Information Security Management

    • Relationship Management

    • Supplier Management

  • 5.2 Service Management Practices

    • Availability Management

    • Capacity Performance Management

    • Change Control

    • Incident Management

    • IT Asset Management

    • Monitoring and Event Management

    • Problem Management

    • Release Management

    • Service Configuration Management

    • Service Continuity Management

    • Service Desk

    • Service Level Management

    • Service Request Management

  • 5.3 Technical Management Practices

    • Deployment Management

Exam Preparation

  • Exam techniques

  • Sample Exams

  • Brisbane Branch

    Level 1, 9 McInroy Street Taringa, Brisbane
  • Melbourne Branch

    Level 18, 101 Collins Street, Melbourne
  • Perth Branch

    Level 28, AMP Tower, 140 St Georges Terrace, Perth
  • Sydney Branch

    Level 14, Lumley House 309 Kent Street, Sydney
  • Canberra Branch

    Suite 7.01, Level 7 10 Hobart Place, Canberra

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