ITIL 4 is widely seen as a game changer that has breathed new life into IT Service Management. The ITIL 4 Foundation training is an advanced guidance that prepares organisations for success in their digital transformation journey by focusing on creating and delivering value to their customers.
DurationITIL 4 – the Ultimate in IT Service Management
ITIL 4 is widely seen as a game changer that has breathed new life into IT Service Management. The ITIL 4 Foundation training is an advanced guidance that prepares organisations for success in their digital transformation journey by focusing on creating and delivering value to their customers.
The result of a great amount of global research and development work across IT and service management industries, the latest ITIL 4 has been designed to help organisations meet the increasing challenges of today’s complex digital environment by integrating concepts from Agile, DevOps and Design Thinking.
ITIL 4 Foundation
The ITIL Foundation certification course is the essential starting point for anyone wanting to get started in ITIL. No longer a “nice to have” but a “must have” for any organisation or department or individual serious about improving IT Service Management.
ITIL 4 Certification Scheme
You can get a good idea of the new ITIL 4 Certification Scheme in the diagram below. The Scheme comprises a number of modules:
ITIL 4 Foundation Certificate – the entry level to ITIL 4 Certification
Three ITIL Specialist modules (Create, Deliver & Support; Drive Stakeholder Value; High Velocity IT)
ITIL Strategist
ITIL Leader
There are three high-level designations that can be attained:
ITIL Managing Professional (MP)
ITIL Strategic Leader (SL)
ITIL Master, the highest level certification.
To obtain the ITIL Managing Professional (MP) or ITIL Strategic Leader (SL) designations you must complete all modules in each stream, with ITIL Strategist being common to both.
Note: There is no transition module (bridging course) from ITIL v3 Foundation to ITIL 4 Foundation. If you already have ITIL v3 Foundation and wish to take an ITIL 4 Specialist/Strategist/Leader course, then the recommended approach is to first take ITIL 4 Foundation in order to be able to transition to the new scheme.
Outcomes
The aim of the ITIL 4 Foundation training and certification course is for each participant to be able to:
Understand and use the ITIL terminology and key concepts
Understand the four dimensions of service management that collectively provides a holistic approach to the delivery of service value to the customers
Understand the ITIL Management Practices
Understand the ITIL Service Value System
Understand the ITIL Guiding Principles, the need for Governance and Continual Improvement
Who Should Attend
The ITIL 4 Foundation course is appropriate for:
Any individual working in an IT environment who requires a basic understanding of the ITIL Best Practice framework
Any individual who needs a greater understanding of how an organisation can make use of ITIL to enhance the quality of IT services and the managing thereof
Anyone who may have an interest in the subject such as Business Owners, IT Managers, Project Managers, Service Desk staff, Operations staff, Developers
Course Contents
Introduction
History of ITIL
IT Service Management in the modern world
About ITIL 4
The structure and benefits of the ITIL 4 Framework
Key Concepts
Value and value co-creation
Organisations, service providers, service consumers, and other stakeholders
Products and services
Service relationships
Value: outcomes, costs and risks
The Four Dimensions of Service Management
Organisations and people
Information and technology
Partners and suppliers
Value streams and processes
External factors
The ITIL Service Value System
Opportunity, demand and value
ITIL Guiding Principles
Governance
Service Value Chain
Continual Improvement
ITIL Management Practices
5.1 General Management Practices
Continual Improvement
Information Security Management
Relationship Management
Supplier Management
5.2 Service Management Practices
Availability Management
Capacity Performance Management
Change Control
Incident Management
IT Asset Management
Monitoring and Event Management
Problem Management
Release Management
Service Configuration Management
Service Continuity Management
Service Desk
Service Level Management
Service Request Management
5.3 Technical Management Practices
Deployment Management
Exam Preparation
Exam techniques
Sample Exams
Who We Are And What We Do
ALC is a leading Australia-based provider of quality training for business and government, since 1994. Our focus is on best-practice methods and frameworks that help ensure you get the most out of your investment.
With offices in Sydney, Melbourne, Brisbane, Singapore and Kuala Lumpur, our courses are held regularly throughout Australia, New Zealand and South-East Asia. More than 55,000 people have trained with ALC.
Company Announcement
We are pleased to advise that as of 17 March 2023, ALC Training has become a part of the Tesserent Group of companies as the first key step of the new Tesserent Academy initiative.
The mission statement of the Tesserent Academy is to be the pre-eminent provider of cyber security education in the Asia-Pacific region. ALC, with its very strong background of nearly 30 years in information and cyber security training will provide Tesserent Academy with an immediate and commanding position in this sector.
By joining Tesserent, ALC will have access to a much greater range of resources which will lead to many new opportunities and significantly increased growth potential.
The focus will be on portfolio expansion, the development of new skills-based programs, and the creation of new certifications relevant to our region.
Why Choose Alc?
There are many providers of training, just as there are many providers of most services. So how do you choose?
Well, for starters, training for us is not a sideline activity – it is all that we do. And we have been doing it since March 1994. In that time, we have seen many training companies come and go. To be a market leader all this time, we must be doing something right.
We are a team of dedicated and capable people who care about what we do. We give it single-minded focus. We offer commitment, professionalism, and enthusiasm.
When You Train With ALC You Get:
The course provides a comprehensive understanding of the ITIL framework
This ITIL® 2011 Overview course is designed to introduce the latest ITIL® edition 2011 concepts
This course helps students to realise the importance of design process in a ITIL service cycle and enable them with skills to continually improve and develop IT services required by an organisation.
ITIL 4 provides a practical and flexible approach to move to the new world of digital transformation and embrace an end-to-end operating model for the delivery and operation of products and services.
ITIL is a collection of best practices in IT service management. The framework allows you to monitor, sculpt and improve your IT services, and is particularly valuable in a customer-service-based management system. Not just for the IT team, ITIL incorporates a wide range of departments, from design
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