The ITIL Foundation certificate course is the essential starting point for anyone wanting to get started in ITIL. No longer a “nice to have” but a “must have” for any organisation or department or individual serious about improving IT Service Management.
The ITIL Foundation certificate course is the essential starting point for anyone wanting to get started in ITIL. No longer a “nice to have” but a “must have” for any organisation or department or individual serious about improving IT Service Management.
ITIL 4 - the Ultimate in IT Service Management
ITIL 4 is widely seen as a game changer that has breathed new life into IT Service Management. It is an advanced guidance that prepares organisations for success in their digital transformation journey by focusing on creating and delivering value to their customers.
The result of a great amount of global research and development work across IT and service management industries, the latest ITIL 4 has been designed to help organisations meet the increasing challenges of today’s complex digital environment by integrating concepts from Agile, DevOps and Design Thinking.
ALC Training Pte Ltd (formerly PDA Professional Development Associates Pte Ltd) is the Singapore member of ALC Group, leading provider of quality IT training for business and government in Asia-Pacific, since 1994.
More than 48,000 people have trained with ALC Group throughout Singapore, Australia, Hong Kong, Malaysia, New Zealand.
Our focus is on best-practice methods and frameworks that help ensure you get the most out of your investment in IT.
We are a team of dedicated and capable people who care about what we do. We give it single-minded focus. We offer commitment, professionalism and enthusiasm.
Why choose ALC?
There are many providers of training, just as there are many providers of most services. So how do you choose?
Well, for starters, training for us is not a sideline activity – it is all that we do. And we have been doing it since March 1994. In that time we have seen many training companies come and go. To be a market leader all this time, we must be doing something right.
When you train with ALC you get:
World-class Trainers.
Many things go into making a great training course but the most important is always the trainer. Everyone claims they have great trainers. What we can say is that we have a long history of sourcing the best.
That has been our business model for more than 20 years. For certain subjects our trainers are in fact world leaders. And for other subjects they are all outstanding – people with extensive experience who have distinguished themselves as training professionals over many years.
They are enthusiastic about what they do and make learning an engaging experience.
Proven Track Record.
More than 48,000 people have trained with us throughout the region. We have a proven track record second to none for reliability and for delivering quality training.
Value.
Quality usually comes at a premium but we work hard at all levels to ensure competitive pricing. Whether you’re a small, medium or large organisation or a private individual, we make sure you get excellent value for your money.
Customer Service.
We have a great team totally committed to providing the best customer service at all times. We will walk that extra mile.
A history of firsts
ALC has a strong history of being at the leading edge with a series of firsts:
Longest-serving provider of ITIL training in Asia-Pacific. We actually launched ITIL in Singapore and Kuala Lumpur back in August 1998!
Project management training since 1994 and PRINCE2 since 1999
World’s first two SABSA Foundation Certificate courses held in Sydney in March 2007 and Singapore May 2007
First DevOps certificate training in Asia-Pacific in July 2015
Pioneered internet understanding with a series of front-ranking seminars in the 90s including Connecting to the Internet in 1994 and Ecommerce Strategies in 1998
Post the course, you should be ready to understand an existing ITSM implementation as well as attempt to introduce it to you organization; And will be prepared for your ITIL foundation certification exam
This program is delivered in blended learning mode so you get the best of live and engaging instructor-led sessions, along with the convenience of on-demand self-paced learning. With auto-graded assessments, case studies, recall quizzes, and more, you're in for a completely immersive learning expe...
An instructor-led classroom training relevant for professionals who play a role in developing, implementing and managing IT services in order to understand, create and deliver optimum business value.
This ITIL 4 foundation provides you with a firm understanding of the ITIL 4 framework, core concepts and terminologies of ITIL 4 service lifecycle. By the end of this ITIL certification, you will understand how ITIL 4 evolved to adopt modern technologies.
The Foundation level is designed as an introduction to ITIL® 4 and enables candidates to look at IT service management through a BRAND NEW end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.
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