ITIL® 4 Foundation course gives you a general awareness on the key elements, concepts and terminologies used in the lifecycle of ITIL® service, including the links between Lifecycle stages, the processes used and their contribution to serve management practices.
DurationCourse Introduction
Information Technology Infrastructure Library (ITIL®) includes a set of policies for IT service management focusing on aligning IT services with the needs of business.
ITIL® 4 Foundation is an entry level exam for ITIL® and offers an awareness of Key elements and concepts used in the ITIL® service lifecycle.
Overveiw
ITIL® 4 Foundation course gives you a general awareness on the key elements, concepts and terminologies used in the lifecycle of ITIL® service, including the links between Lifecycle stages, the processes used and their contribution to serve management practices. It also includes the link and processes between lifecycle stages.
Course Content
ITIL® 4 Foundation is a two-days course in which following topics will be covered:
Introduction to service management
Introduction to Service Management Lifecycle
Principles of IT Service Management
Introduction to Service
Service Management and its Benefits
Process and its characteristics
RACI Model
Various types of service providers
Contracts and suppliers
Service Management Lifecycle
Service Lifecycle
Components of Lifecycle
Link between different stages of lifecycle
Relationship between Governance and ITSM
Service Strategy
Overview of Service Strategy
Service Strategy Process
Type of Services
Service Strategy Concepts
Service Utility and Warranty
Service assets
Value creation
Factors influencing customer perception of value
Service Packages
Business Case- Its uses and Structure
Service Strategy Process
Overview of Process
Demand Management
Service Demand
PBA and UP
Service Portfolio components and its management
Financial Management
Business Relationship Management (BRM)
Service Design
Overview of Service Design
Roles in Service Design
Key concepts
Service Design processes
Service Catalogue Management
Service Level Management
Capacity Management
Service Transition
Overview of Service Transition
Configuration item
Configuration Management System
Service Transition Process
Introduction and Objective
Transition, Planning and Support
Change Management
Change Model
Service Operations
Overview
Events
Alerts and Incidents
Service Operation Processes
Event Management
Event Management Process
Event Logging and Filtering
Manage Exceptional Events
Incident Management
Process Interfaces
Problem Management
Prerequisites
Candidates are recommended to go through an overview on the introductory part of ITIL® as it will beneficial during the course.
Target Audience
This course is designed for the individuals such as IT professionals, Customers, and Users who are involved in the provision or receipt of IT Services.
Delegates Will Learn How To
The delegates by the end of this course will have learnt about:
IT Service Management best practices.
Concepts and principles related to ITIL® processes
The purpose, objective and scope of service strategy, design, transition, service operations, and Continual Service Improvement
ITIL® tools, techniques and concepts
How to apply lean principles
Automate tasks to improve the organisation's productivity using ITIL® processes
Save costs by centralizing activities and teams
Align IT services according to the organization’s requirements
Best Practice Training is an independent provider of project management and IT service management training courses.
Since our formation in 2011, we have successfully delivered training courses to both the public and private sectors throughout the UK and internationally.
Our Values
Our main goal is to make a positive difference to your organisation. What you learn should have a direct, lasting impact on your future at a business and personal level. How do we achieve this?
Who We Are?
Best Practice Training is an independent provider of project management and IT service management training courses.
Since our formation in 2011, we have successfully delivered training courses to both the public and private sectors throughout the UK and internationally.
What We Aim to Do?
We aim to have enduring relationships with our customers. Best Practice Training provides authorised certification from highly reputed certification bodies.
What matter to us is teaching to bring real and long-lasting benefit to your work. Our main objective is to provide the highest quality of training so that you can enhance your career in your industry.
What Do We Provide?
Best practice Training provides you with a large variety of professional courses to help you develop your skills. We will help you to implement learned skills effectively in your business.
The variety of courses that we deliver range from Project Management, Technical IT, Systems Architecture, Business Skills, Cyber Security and much more.
The ITIL® 4 Foundation course provides the latest information relating to the ITIL service management syllabus and framework by AXELOS.
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This ITIL 4 Foundation training course provides IT managers and practitioners with a practical understanding of the key concepts, principles, dimensions and practices that enables successful IT Service Management provision
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