ITIL 4 Foundation

ITIL 4 Foundation enables candidates to look at IT Service Management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services. This can be ELCAS funded if applicable, please contact us for pricing.

ITIL® 4 Foundation is suitable for individuals who require a basic understanding of the ITIL® framework and how it may be used to enhance the quality of IT service management within an organization. 

The certification also applies to IT professionals who work within an organization that has adopted ITIL® and so need to be aware of and contribute to the overall service improvement programme.

ITIL® 4 continues to support the ITSM community while expanding to a wider range of professionals working in the digital world, guiding how IT interfaces with and leads the wider business strategy.

What Delegates Will Learn:

• A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of
• Products and services.
• The guiding principles of ITIL® 4.
• The four dimensions of Service Management.
• Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value.
• How ITIL practices described in ITIL® 4 will maintain the value and importance provided by the current ITIL® processes whilst at the same time expanding to be integrated into different areas of service management and IT, from demand to value.

Module Outline:

• An Introduction to the ITIL® 4 Framework
• Module 1: The Key Concepts of Service Management
• Module 2: The Guiding Principles
• Module 3: The Four Dimensions of Service Management
• Module 4: Service Value System (SVS)
• Module 5: The Service Value Chain (SVC)
• Module 6: Practice: Purpose and Key Terms
• Module 7: Understanding the 7 ITIL® Practices

Who Should Attend:

• Anyone looking to start their ITIL® training with:
• An award-winning course provider
• Organisations intending to start adopting ITIL® 4 best practices
• Individuals or groups looking to pursue ITIL® training 
• ITSM team members or managers who require an understanding of the ITIL® framework
• Professionals hoping to pursue careers in IT management with one of the top business certifications worth getting
• Practitioner companies seeking to train new or non-certified staff